The Philippines has been proclaimed to be one of the leading outsourcing destinations across the globe.
The contact center industry, unlike call center, handles both inbound and outbound customer service. Call centers focus on managing phone calls as a business’ way of direct communication with their customers. A contact center, on the other hand, has omni channel platforms like chat, email, social media, text, messaging apps and web.
Contact centers make use of different kinds of technology in performing their services. With the help of our technological advancements, agents are able to easily fulfill their daily tasks. More so, agents are able to quickly respond to customers and resolve their issues. They are also able to monitor their customer engagements and store some valuable customer data.
Traditionally, contact centers used to be operated internally in business organizations. Today, a lot of businesses outsource their contact center operations because of its wide number of advantages. A lot of foreign companies nowadays, also outsource in the Philippines as it is known to be one of the leading contact center providers across the globe.
Contact center outsourcing industry in the Philippines
Contact center services in the Philippines is one of the main sub sectors of the business process outsourcing (BPO) industry in the country. If you take a quick look at the history of BPO in the Philippines, it quickly evolved into one of the top job creating opportunities for Filipinos. This is also why the BPO industry has become one of the economic pillars of the country.
Foreign companies choose the Philippines to outsource their contact center as they are able to save a huge amount of costs while obtaining global competent talents. Not only that, the Philippines is heavily influenced by the western culture which makes it easier for the agents to communicate and empathise with foreign customers. Filipinos are also bilingual, with English as their usual second language.
The Philippines has been proclaimed to be one of the leading outsourcing destinations across the globe. More and more foreign companies are choosing to outsource in the country because of the high rate of literacy and they much prefer the Filipinos neutral-accent than other asian contact center providers.
Outsourcing your contact center
Outsourcing your contact center can be a huge decision to make. It is essential that you choose the best contact center outsourcing provider that you can trust, and that will help achieve your business goals.
Office Partners 360 is one of the leading contact center outsourcing providers in the Philippines with proven services since 2006. We help businesses enhance their operational efficiency and improve their customer service satisfaction by giving them access to globally skilled staff that understand and meet their requirements.
