Your contact center serves as your central point of contact between your organization and your customers.
Your customer agents are the ones in-charge in maintaining a good relationship between your business and your entire customer base.
Over the course of years, a lot of companies have started discovering the great advantages of outsourcing their contact center to the Philippines.
Contact center outsourcing in the Philippines
The Philippines has always been one of the top outsourcing and offshoring destinations not just in Asia but across the globe. More so, the call center makes up a huge part of the Business Process Outsourcing (BPO) in the Philippines. Today’s contact centers are considered as the modern day call centers.
A lot of companies outsource their contact center in the Philippines mainly because of the following reasons:
- Filipinos are very polite and respectful. Part of the Filipino culture is to be respectful and welcoming. Filipinos by nature are nice and polite people which are also foundations for good communication and customer service.
- Fluent in the English language. A huge part of the population of the country are fluent in speaking the English language. The country has also been heavily influenced by the western culture, making it much easier for the locals to interact with foreigners. On top of that, Filipinos have neutral accents which makes it easy for them to adapt to different foreign accents.
- Filipino agents are flexible. Aside from being hardworking, Filipinos are also flexible when it comes to working in different time-zones. Contact centers typically have morning, afternoon and night shifts as agents work for clients in different countries and time-zones.
What contact center jobs can you offshore to the Philippines?
Aside from performing in-bound and out-bound phone calls, Filipinos can also perform other contact center services. Since contact centers operate in different communication channels, filipino agents have also been trained and experienced in handling these types of services.
Outsourcing companies like OP360 have contact center services that include telesales, telemarketing, inbound and outbound calls, and more. Contact center outsourcing companies in the Philippines have a full-team of qualified staff that are ready to handle customer service and support for various industries.
How to get started
There are tons of BPO companies offering their expertise when it comes to contact center services. With OP360, the first step in outsourcing your contact center is by letting us know all about your business requirements. Heading over to our Contact page and tell us more about your business!
