Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Boosting Knowledge Management with Collaborative, AI-Powered Learning
Collaboration—it’s a word that is known and loved in organizations across industries, especially in today’s rapidly changing business landscape. It has become especially essential to
Elevating Customer Experience: OP360 Labs Tests Noise Cancellation and Accent Neutralization Technology
Using artificial intelligence for customer service solutions has moved from being a trend to that of a necessity for brands and businesses, and at OP360,
Streamlining Healthcare: The Path to Centralized Customer and Business Operations
In today’s rapidly evolving healthcare landscape, accelerated largely by developing technology and the Covid-19 pandemic, organizations face mounting pressure to improve patient care while reducing
From Cost to Care: Implementing a Value-based Healthcare Model
By 2031, the global value-based healthcare industry, or VBH, is expected to be at $43 billion—equivalent to a compound annual growth rate (CAGR) of 17.2%
How Retail & eCommerce Companies Can Hit Peak Season Performance Goals
Deliver high-quality CX, boost revenue, and retain top talentamid the sales rush The most wonderful time for retail and eCommerce companies is when peak season
Revolutionizing Customer Experience: The Power of AI-Driven Efficiency
Keep your employees and customers happy–and keep down costs–with proven tools In today’s competitive business landscape, companies are constantly seeking ways to enhance their customer
How Call Center Agents Can Use AI to Enhance Performance – and Keep their Jobs
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to
Beyond Manila: Unveiling the Philippine Advantage in Outsourcing
The Philippines commands an 18% global market share in customer experience, excelling in IT & digital services, healthcare services, and employee satisfaction among Global In-House
How to Never Miss a Patient Call Again
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the
5 Key Benefits of Outsourcing Office Operations in Multi-Site Dental Practices and DSOs
Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various aspects of patient intake, scheduling, insurance verification, and claims management.
Get Ahead for the 2024 Retail Holidays
Beyond the chime of festive bells and the melodies of carols, the tune of the holidays reverberates with sales pitches and “buy now, pay later”
