In 2024, the Business Process Outsourcing (BPO) industry found itself at a critical juncture: facing global economic challenges, companies also had to deal with unprecedented
At OP360, we have much to be thankful for this Thanksgiving season. As we reflect on the past year, three key areas stand out where
Collaboration—it’s a word that is known and loved in organizations across industries, especially in today’s rapidly changing business landscape. It has become especially essential to
Using artificial intelligence for customer service solutions has moved from being a trend to that of a necessity for brands and businesses, and at OP360,
In today’s rapidly evolving healthcare landscape, accelerated largely by developing technology and the Covid-19 pandemic, organizations face mounting pressure to improve patient care while reducing
By 2031, the global value-based healthcare industry, or VBH, is expected to be at $43 billion—equivalent to a compound annual growth rate (CAGR) of 17.2%
Deliver high-quality CX, boost revenue, and retain top talentamid the sales rush The most wonderful time for retail and eCommerce companies is when peak season
Keep your employees and customers happy–and keep down costs–with proven tools In today’s competitive business landscape, companies are constantly seeking ways to enhance their customer
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to
The Philippines commands an 18% global market share in customer experience, excelling in IT & digital services, healthcare services, and employee satisfaction among Global In-House
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the
Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various aspects of patient intake, scheduling, insurance verification, and claims management.
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OP360® is a registered trademark of OfficePartners360 LLC