Reimagining BPOs in the Age of Intelligent Transformation
At OP360, we have much to be thankful for this Thanksgiving season. As we reflect on the past year, three key areas stand out where
December 23, 2024
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
3 Key Things We’re Grateful For at OP360
At OP360, we have much to be thankful for this Thanksgiving season. As we reflect on the past year, three key areas stand out where
November 25, 2024
Boosting Knowledge Management with Collaborative, AI-Powered Learning
Collaboration—it’s a word that is known and loved in organizations across industries, especially in today’s rapidly changing business landscape. It has become especially essential to
November 21, 2024
Elevating Customer Experience: OP360 Labs Tests Noise Cancellation and Accent Neutralization Technology
Using artificial intelligence for customer service solutions has moved from being a trend to that of a necessity for brands and businesses, and at OP360,
October 16, 2024
Streamlining Healthcare: The Path to Centralized Customer and Business Operations
In today’s rapidly evolving healthcare landscape, accelerated largely by developing technology and the Covid-19 pandemic, organizations face mounting pressure to improve patient care while reducing
October 3, 2024
From Cost to Care: Implementing a Value-based Healthcare Model
By 2031, the global value-based healthcare industry, or VBH, is expected to be at $43 billion—equivalent to a compound annual growth rate (CAGR) of 17.2%
September 18, 2024
How Retail & eCommerce Companies Can Hit Peak Season Performance Goals
Deliver high-quality CX, boost revenue, and retain top talentamid the sales rush The most wonderful time for retail and eCommerce companies is when peak season
August 29, 2024
Revolutionizing Customer Experience: The Power of AI-Driven Efficiency
Keep your employees and customers happy–and keep down costs–with proven tools In today’s competitive business landscape, companies are constantly seeking ways to enhance their customer
July 25, 2024
How Call Center Agents Can Use AI to Enhance Performance – and Keep their Jobs
When generative AI was thrust into the tech limelight in late 2023, it was like meeting that hotshot new hire at the office—someone ready to
June 13, 2024
Beyond Manila: Unveiling the Philippine Advantage in Outsourcing
The Philippines commands an 18% global market share in customer experience, excelling in IT & digital services, healthcare services, and employee satisfaction among Global In-House
April 23, 2024
How to Never Miss a Patient Call Again
In your healthcare practice, every phone call matters. Missed calls mean missed opportunities—for appointments, medical advice, or billing support. Yet, staffing shortages exacerbated by the
March 12, 2024
5 Key Benefits of Outsourcing Office Operations in Multi-Site Dental Practices and DSOs
Multi-site dental practices and Dental Support Organizations (DSOs) grapple with the complexities of managing various aspects of patient intake, scheduling, insurance verification, and claims management.
March 11, 2024
