Glossary

Helpful A-Z glossary listing key terms, acronyms and their definitions.

K

Key Performance Indicator (KPI)

A measurable value that calibrates the performance of a company or business, in order to effectively demonstrate its progress in achieving key business objectives.

Keypad

A telephone’s dialing pad.

Knowledge Base

See Knowledge Management System.

Knowledge Management System

Knowledge Management System (KMS), is an information repository system or database which effectively and accurately helps in answering common questions or inquires and is readily accessible to both customers and support agents.

KPI

See key performance indicator.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!