Partner Marketplace
Journeyfront
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Overview:
Effectively screening candidates and predicting performance/retention is no small feat in the contact center environment. It can be a real challenge to source, screen, and hire candidates that stay long-term without a number of mis-hires that attrit within 6 months.
Our expertise is around using your existing workforce data to identify the "ideal profile" of an agent who is likely to meet expectations. We help you understand what factors separate your top, middle, and bottom performers. Using these insights, you're able to make more informed hiring decisions and avoid costly hiring mistakes.
In a partnership with Journeyfront, we hyper-focus on the specific outcomes you care about, and build a tailored solution to drive towards that goal.
Our expertise is around using your existing workforce data to identify the "ideal profile" of an agent who is likely to meet expectations. We help you understand what factors separate your top, middle, and bottom performers. Using these insights, you're able to make more informed hiring decisions and avoid costly hiring mistakes.
In a partnership with Journeyfront, we hyper-focus on the specific outcomes you care about, and build a tailored solution to drive towards that goal.
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Overview:
Effectively screening candidates and predicting performance/retention is no small feat in the contact center environment. It can be a real challenge to source, screen, and hire candidates that stay long-term without a number of mis-hires that attrit within 6 months.
Our expertise is around using your existing workforce data to identify the "ideal profile" of an agent who is likely to meet expectations. We help you understand what factors separate your top, middle, and bottom performers. Using these insights, you're able to make more informed hiring decisions and avoid costly hiring mistakes.
In a partnership with Journeyfront, we hyper-focus on the specific outcomes you care about, and build a tailored solution to drive towards that goal.
Our expertise is around using your existing workforce data to identify the "ideal profile" of an agent who is likely to meet expectations. We help you understand what factors separate your top, middle, and bottom performers. Using these insights, you're able to make more informed hiring decisions and avoid costly hiring mistakes.
In a partnership with Journeyfront, we hyper-focus on the specific outcomes you care about, and build a tailored solution to drive towards that goal.
