E-commerce Outsourcing Services
Satisfying Your Customers at a Digital Pace
Build brand loyalty with e-commerce outsourcing that adapts to shifting world economics and evolving customer expectations
89% of people have stopped doing business with a company after a poor customer service experience and 58% will never deal with that company again, according to the RightNow Customer Experience Impact Report. In the competitive world of business, quality customer service can make or break your brand.
Your customers could be online at any time, so your digital storefront needs to be managed 24/7 to cultivate and maintain a great reputation. With OP360’s e-commerce BPO services, your e-commerce empire can thrive and grow to new heights.
Specifically, OP360 can alleviate your operating pain points:
Inventory Management Challenges
- Retail businesses often struggle with inventory management, facing issues like overstocking or understocking.
- BPO services offer effective solutions, helping businesses maintain optimal levels and streamline supply chains.
Customer Service
Gaps
- Retailers constantly strive for top-notch customer service to ensure satisfaction and loyalty.
- By outsourcing customer service to BPOs, retailers can provide round-the-clock, premium-quality support, enhancing the customer experience.
Insufficient Order Processing & Fulfillment
- Prompt and accurate order processing is crucial in retail.
- BPOs can help by offering dedicated teams for managing operations, ensuring timely and accurate delivery, boosting customer satisfaction and sales.
What Are the E-Commerce Services That You Can Outsource?
OP360 has been supercharging United States companies’ digital growth for over 15 years by leveraging technological leaps and cost-effective talent in offshore and nearshore locations. Partnering with us means getting the benefits of integrated services at our ops centers in India, the Philippines, and Colombia, with team members working around the clock to support your e-commerce company.
We can take on many of the most labor-intensive parts of maintaining a robust e-commerce business. Our team members handle busy work like data management, quality control, content moderation, analytics, marketing automation, scheduling, and other administrative tasks and time-intensive back-office management functions— all to free up your business’ key creative minds and get the most out of their time.
OP360 supports over 80 Retail work types through our 1,700 dedicated staff. We have deep expertise in:
Customer Acquisition
Customer Support
Inventory Management
Order Processing & Fulfillment
Return & Refund Management
Data Management & Analytics
Technical Support
Discover E-commerce BPO Insights with AI
Artificial intelligence can help you take your customer data further, streamlining your business and increasing operations efficiency. The business world is just learning how to harness AI, and not all AI services out there are trained on quality data.
Your machine can be built well, but if you’re feeding it subpar material, its results will be subpar. That’s why the machine learning models that OP360 uses to power business operations are trained on human-annotated data. Our annotators can provide precise data labels in over 12 languages.
AI-backed e-commerce BPO services can help your company make informed decisions and get more work done. OP360’s artificial intelligence experts can help with:
- Data collection & analysis
- Audio transcription
- Text, image, and video annotation
- Product listing
- AI process development
- AI systems implementation
What Are the Benefits of E-Commerce Outsourcing?
Supports faster growth
As your company scales up in the e- commerce realm, labor needs can mount quickly. Reaching new customers and keeping those customers satisfied in an ever-expanding marketplace takes time and work, and building in-house teams to keep up can be a drag on your core priorities. Finding reliable employees in your local area alone can be a difficult task.
Retail outsourcing partners are prepared to handle these labor-intensive tasks.
Working with an e-commerce BPO relieves your offices from training and management duties while giving you a competitive edge online. It's the recipe for rapid business growth.
Omnichannel customer support
There are so many ways to connect these days, and many customers are reluctant to pick up a phone to resolve their issues and questions. OP360's omnichannel support services for the retail and e-commerce industry are there for your customers no matter how they choose to reach out, whether it's via social media, email, live chats, or calls. We ensure that no one falls through the cracks and that every customer has a prompt, helpful response to their queries and a satisfying experience with your brand.
Optimized content
Our teams are extensively trained in SEO best practices to improve the visibility of your products in online searches and create unique, engaging content around your brand to build brand awareness and increase conversions.
Your customer’s entire purchasing experience will get an upgrade when you use retail BPO services to enhance your business.
- You're in control. We pride ourselves on offering a variety of services to address almost any need a business might be looking to fill. You can ramp up or scale back operations according to seasonal sales spikes without any of the usual headaches that come with short-term staff turnover.
- Having 24/7 omnichannel customer support means that you can meet your customers where they're most comfortable. Whether that's a good old-fashioned phone call or a timely response to a direct message on social media, your customers will always feel better when they're talking to you on home turf.
- While we handle your day-to-day processes for your company, we're acquiring a wealth of data on what's selling, what items are being returned, and what customers are complaining about or impressed by. Convert those insights into action faster with business systems that are ready-made to change with your evolving needs.
- A recent survey report from Deloitte found that outsourcing saves companies based in the United States up to 70% in costs. Its efficiency in saving costs was the top reason executives surveyed reported that they would continue outsourcing.
Beyond Cyberspace
We’re adept at e-commerce outsourcing support, but OP360’s services can also benefit brick-and-mortar stores. Explore how our retail BPO services can supercharge your sales.
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