Customer Experience

Mobile and Web In-App Customer Support Outsourcing Services

There are many intricate moving parts when it comes to creating or expanding a company. Although it can be tempting to focus only on developing your products or services, it’s crucially important to ensure your company provides excellent customer service— one unpleasant experience with customer service, despite your product, can lead to a lost customer permanently.

In some cases, customers might need specialized technical support, while other companies only need general in-app support. To guarantee your customers continue to have a favorable impression of your brand, consider boosting your capabilities with in-app outsource customer support from OP360—the industry’s leader in customer experience (CX) outsourcing.

With offices in the U.S., the Philippines, Colombia, and India, our highly trained professionals are positioned to serve your customers with friendly, courteous service.

What Is In-App Customer Support?

We’re all familiar with the “Chat with an Agent/Representative” feature on a business’s website. A customer support app provides an instant pathway to our customer support team, who can answer any questions and immediately solve problems with orders.

We cannot stress enough how essential great support is for the customer experience. Being able to speak with a knowledgeable employee makes a customer or prospect feel heard and validated. When they have a good experience with your customer service, they have a good experience with your brand, which leads to return customers, word-of-mouth referrals, and Google reviews.

What Are the Benefits of Outsourcing In-App Support?

When launching a new brand or scaling an existing one, it is, of course, possible to hire new employees to handle customer service inquiries. However, this comes with disadvantages, such as needing to recruit, hire, and train new staff members and the additional costs that go along with that.

Instead, consider the benefits of in-app outsource customer support. When you choose to partner with OP360 for outsourced in-app customer support, you can look forward to these perks:

A Highly Trained Team

All of the representatives at OP360 are well-versed in the nuances of outsourced in-app customer support. Each staff member receives extensive training and will get to know your brand inside-out so we can provide the highest quality customer service possible.

Rapid Resolution

We understand that a frustrated customer is one who is less likely to make purchases from your company again—and may even request a refund for purchases already made. One of the essential keys to preventing customer frustration is to resolve their issues as quickly as possible. Our team members draw on their extensive training to attain rapid resolutions for your customers.

Outstanding Culture

At OP360, we are proud to say that nurturing a positive, supportive, and fun company culture is one of our top priorities. Why is this important for in-app outsource customer support? Quite frankly, happier, well-supported reps are more productive and more positive communicators. Customers can often sense when a representative isn’t happy at their job, and this reflects poorly on the brand. It’s one reason why our team gets incredible results for our clients—and for your customers.

Expand Your CX Team Today with OP360

OP360 specializes in helping businesses grow through business process outsourcing (BPO). With our help, you can expand your CX team without having to recruit, hire, and train new staff members.

It’s our mission to help you scale with ease and without additional risk. In addition to our outsourced in-app customer support, we provide a full range of outsourced CX solutions. Contact us today and speak with our friendly representatives to learn more about our services and affordable rates.