Bronze - Customer Service Team of the Year

OP360’s customer service team in Colombia is committed to delivering exceptional customer service, as exemplified by its performance in a Fortune 500 client’s champion-challenger pilot program. Outperforming competing BPOs, OP360 achieved highest scores in CSAT, Response Time, and Volume Handled Per Agent, while minimizing loyalty point giveaways and appeasements. These results led to OP360 being selected as the client’s partner.

The Customer Service Team of the Year award recognizes some subset of an entire customer service organization, such as a specific front-line, back-office, customer-complaints, or problem-resolution team. The team may be multidisciplinary, may stretch across multiple organizations (e.g., own organization, client organizations, and agency or vendor organizations), and a permanent or temporary team assembled only for a specific task or assignment.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and nonprofit, large and small—are eligible to submit nominations. 

The 2024 IBAs received 3,600 entries from organizations in 62 nations and territories. Winners will be celebrated during a gala event in Istanbul, Türkiye, at the InterContinental Hotel on October 11, 2024.