Bronze - Achievement in Customer Training

OP360’s bronze win highlights its excellence in customer experience, demonstrated by top rankings in CSAT, Response Time, and Volume Handled Per Agent during a Fortune 500 client’s competitive pilot program. This performance stood out among other participating BPO competitors and has led to OP360 being chosen as the client’s partner.

Internally, OP360’s Capability Advancement Program 360 (CAP360) has bolstered talent development. By March 2024, the program had delivered 15 courses across 260 classes, earning a 4.88 average learner feedback score.

Dubbed the Olympics for human resources professionals, the Stevie Awards for Great Employers recognize the world’s best employers and the HR professionals, teams, achievements, and HR-related products and suppliers who help to create and drive great places to work. 

More than 1,000 nominations from organizations of all sizes in 35 nations and territories were submitted this year for consideration in a wide range of categories, including the Achievement in Customer Training. This category recognizes notable single achievements, or a series of achievements, related to customer-training programs that have obtained desirable results connected to the program goals and improved business outcomes. 

Winners of the awards, named the Stevies, from the Greek word meaning “crowned,” will be recognized during a gala awards dinner on Monday, September 16, at the Marriott Marquis Hotel in New York City.