Accelerated Training and Development Services
Faster, Better, and More Impactful: Grow Your Business with OP360
What if you could improve customer response times while also enhancing interaction quality? At OP360, we specialize in combining advanced technology with the human touch to bring dramatic results to our clients, many of whom are #1 in their industry. Could your business be next?
Our Technology Solves Your Challenges
Onboarding, training, and development all take time, effort, and money. Yet, these activities are essential for ensuring your agents can competently handle all customer service challenges.
What if you could outsource training and development to a company that not only handles the work for you, but does it faster, more effectively, and more affordably? Accelerated development and training is possible at OP360, where we harness the power of AI technology to amplify your workforce.
A Complete System Implementation Training Plan
OP360 offers a consistent and repeatable training plan for new system implementation. When you outsource training and development to us, we’ll use advanced tools augmented by AI technology to accelerate your training and development time within a realistic simulated environment.
Our training implementation plan uses the best products from top technology providers to enhance AI operational services. Based in India, Colombia, and the Philippines, OP360’s accelerated development and training services are ideally suited to companies around the world and across all industries.
The Benefits of Accelerating Training and Development for Your Agents
Why should you choose OP360 for your onboarding and ongoing training needs? Because we don’t just partner with leading technology brands; we focus, always, on the end result: customer satisfaction and retention. Our strategy surrounding accelerated development and training plans ensures that your customers are happy so that your business can thrive—with less overhead and fewer operational headaches.
Our AgentAssist[AI] is powered by Bright, Capacity®, Krisp, and Alvaria. Thanks to our technology partners, we are able to onboard new agents twice as fast.
Following the implementation of our accelerated development process, our clients have enjoyed:
Reduction in reporting time
Incredible boost in productivity
Increased on customer satisfaction score (CSAT)
Our results are undeniable and repeatable across all industries. Whether you need to onboard and train staff on an ongoing basis or need to rapidly scale your team to handle seasonal spikes, OP360 is your partner in growth.
Find Out How We’ll Exceed Your Expectations
Our commitment to growing our clients’ businesses while fostering a strong workplace culture for our own agents means we’ve won so many awards that it’s tough to list them all on our website. Over the years, we’ve partnered with top brands that are #1 in their respective industries—like the #1 meal delivery service and the #1 sports retailer.
Will your company be next? Contact us today and we will get to work transforming your daily customer service operations with our accelerated training and development services.
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