AI-Powered Agent Assistance & Productivity Solutions
Better agents, better conversations
OP360 customer service agents are already professional, caring, and qualified–but with AI-powered agent assistance, they can be your customers’ superheroes. Real-time data and suggestions from OP360’s AI tools help our agents think on their feet, problem solve and keep all customer interactions friendly and productive.
Streamline every interaction with AI
OP360 uses AI tools to make human interactions better, without taking the human factor out of the equation. It’s like having your most knowledgeable employee standing over each OP360 agent’s shoulder, ready with an answer to every question they or the customer might have.
Of course, we can’t clone that employee and have them work 24/7, and AI agent assistance comes about as close to that reality as we can get. Increase agent productivity and quality at the scale of the leading brands OP360 provides solutions for.
Making connection easier
OP360 is proud to have operations centers in the Philippines, Colombia, and India for maximum, cost-effective flexibility. However, anyone can understand the frustration of dialing into a call center only to be met with a difficult accent from the agent on the other end. When customers are agitated or confused, sometimes that language gap can seem even wider.
AI agent assistance eliminates any awkward language gap, providing seamless noise cancellation and customer accent-matching technologies to make customers more comfortable.
Scale faster for seasonal spikes
AI tools improve call center agent productivity from the first stages of employee onboarding. OP360 agents are trained in dynamic, AI-powered sandbox simulations so they can learn on-the-job skills faster and easier. If your company is growing quickly, or anticipating a huge spike in customer service needs, we can train agents twice as fast as we did before harnessing the power of AI.
How does AI Assistance improve agent productivity?
The intuitive and swift interface of AI agent assist is designed to improve agent productivity on all fronts. Traditional customer support fails customers when responses are slow and problems are left unsolved.
OP360 agents are experienced professionals. We pay our team members 25%-35% above market average and have an industry-defying average agent tenure of four years. With the aid of AI tools, our great people can take on more tasks, resolve issues more quickly, and leave your customers feeling taken care of.
As a world-class BPO facilitator, OP360 has always known that AI is the future, which is why we’ve already integrated it into nearly every aspect of our services for smarter outsourcing. AI Operations increase agent productivity by:
Optimizing schedules, using AI analysis of past data to forecast work volumes, and providing the right number of agents
Intelligently routing customers to the agent who can best help with their issue
Speeding up interactions by making it easier to resolve customer questions and issues
Speeding up all business processes, making the entire customer service experience faster and more satisfying
Global brands rely on OP360
Our comprehensive suite of AI-powered technology and large pool of talent make OP360 the ideal choice for scaling your business at an unmatched rate, without losing that personal touch. Learn more about our outsourcing services and how we can help you in the next evolution of your company.
OP360 in Action
Check out this case study that shows how a leading brand utilized OP360’s rapid data research to expand.
Better-sizing BPOs
Download our free e-book and learn about the next generation of BPOs and how they’re changing the game.
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