Collaboration—it’s a word that is known and loved in organizations across industries, especially in today’s rapidly changing business landscape. It has become especially essential to employees’ continuous learning and upskilling; after all, gone are the days when training was a one-way street, with experts dictating the agenda.
Today, collaborative learning has introduced a new reality, where:
- Experts *and* learners shape the training agenda and course content
- Learners engage with content because it’s interactive and relevant
- Upskilling is fast and continuous for the jobs of today and tomorrow
In fact, the global collaborative learning market is projected to grow from $0.5 billion in 2023 to $1.2 billion by 2032, growing at CAGR of around 11% during the forecast period. It’s a shift that has been enabled by innovative platforms like Learning 360, which leverage the power of artificial intelligence (AI) to streamline the course development process and deliver personalized, engaging learning experiences.
AI-Powered
One of Learning 360’s standout features is its AI-powered course creation capability. Rather than starting from scratch, you can simply upload an existing document, such as a PowerPoint presentation, and the AI will do the heavy lifting. It will automatically generate a course summary, create interactive activities and assessments, and even suggest relevant media to enhance the learning experience.
The benefits of AI-powered course creation go beyond just time savings, as it is also designed to create content that is tailored to learners’ needs and preferences. By analyzing the source material and incorporating best practices for effective learning, the AI can ensure that the final course is not only visually appealing but also highly relevant and engaging for the target audience.
At OP360, we saw the benefits of collaborative learning when our healthcare client faced a significant challenge: a 22% call abandonment rate, leaving nearly a quarter of patient calls unattended. By building a collaborative and comprehensive training program for the client’s initial team in our Colombia site, agents’ speed to proficiency was accomplished in just 30 day, or two-thirds faster than the industry average. Call abandonment rate dropped to only 4%, and service levels surged from 23% to a robust 87%. Our approach even opened up a new revenue stream that targets the client’s Spanish-speaking patients.
It’s this kind of investment in collaborative learning platforms that can be a game-changer for companies’ knowledge management efforts. Both groups involved in the process—the experts and the learners—stand to greatly benefit from it. OP360’s instructors have been able to operate easily by providing dynamic simulations that are an alternative to sandbox environments; implement efficient coaching; use valuable data-driven insights; get real-time feedback and support, as well as standardized certifications.
Learners, in turn, can contribute their perspectives, fostering an enriching learning environment.
It’s time to go beyond static, one-size-fits-all training. Embrace the future of collaborative learning, and discover how you can unlock the full potential of your organization’s knowledge and expertise, all while your employees thrive in an ever-evolving business landscape.
