Patient Engagement Outsourcing Services

Low reimbursement rates. Rising costs. High staff turnover. Under such challenging conditions, medical practices are under significant pressure to not only provide excellent care to their patients, but also turn a profit. Managing patient support services in-house can be a challenge, particularly as patient expectations and volumes increase. Fortunately, there’s an effective and affordable solution. By outsourcing patient engagement to OP360, healthcare providers can streamline their operations and provide responsive, compassionate support to their patients.

Patient Engagement Services: The Outsourcing Solution

OP360’s patient engagement services cover a wide range of tasks designed to maintain effective communication between patients and providers. From following up on a diagnosis to answering questions about treatments, our patient support solutions enable healthcare providers to deliver consistent, high-quality care. Our services include:

Follow-Up on Prescriptions and Diagnoses

We assist patients by following up on medication adherence, offering reminders, and helping them understand their diagnosis and treatment plan.

Appointment Scheduling and Reminders

By managing the scheduling process and sending appointment reminders, OP360 helps reduce no-shows and improve appointment attendance.

Insurance
Verification

Our team verifies insurance coverage details, helping patients understand their benefits and reducing the burden on in-house staff.

Health Education and
Resources

OP360 provides essential information on preventive care, chronic disease management, and wellness topics, empowering patients to make informed decisions about their health.

Resolving Inquiries and Complaints

Our support team is trained to respond to patient inquiries and resolve complaints with empathy and professionalism, leading to high patient satisfaction scores.

When Should You Outsource Your Patient Support Services?

Here are some scenarios where outsourcing patient support services can be beneficial:

As your practice grows, so does the need for reliable and timely patient support. Outsourcing allows you to scale your services efficiently and improve patient experience without overburdening in-house teams.

Transform Customer Service

Curious about our results? See what we achieved for a Fortune 500 retailer.

Operational Excellence

Interested in cutting costs by 70%? See how it’s possible.

Streamline Patient Support

Boost patient satisfaction and operational efficiency.

Leveraging AI for Healthcare BPO Services

Let us help you optimize your operations through innovative technology. OP360 integrates advanced AI operations to enhance our patient engagement services with real-time data analysis, automated quality assurance, and streamlined communication. 

 

By leveraging AI-driven tools, we can quickly and accurately handle tasks such as appointment scheduling, patient follow-ups, and insurance verification. These capabilities help to reduce response times and improve the overall patient experience.

Why You Should Choose OP360 for Patient Engagement Services

With extensive experience in the healthcare sector, OP360 is trusted by industry leaders to deliver exceptional patient engagement solutions. We understand that each interaction reflects your organization’s commitment to care, which is why we combine skilled professionals with advanced technology to provide comprehensive patient support.

 

When it comes to outsourcing vs in-house patient support services, outsourcing is a cost-effective solution that also provides access to scalable resources and improved service delivery. 


Learn more about our healthcare BPO services, including Patient Intake and Payment Posting. Contact us today to get started!

The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.
The Ultimate Guide to Elevating Your Customer Experience
Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!
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