Driving Operational Excellence for Dental Practices
OP360’s comprehensive dental outsourcing services provide practices with scalable solutions to improve operations and elevate the patient experience. With expertise supporting leading healthcare brands, OP360 is your trusted partner for navigating the complexities of running multi-location practices.
What Is a Dental Service Organization?
A Dental Service Organization (DSO) centralizes and manages administrative and non-clinical tasks for dental practices. DSOs handle processes such as billing, patient scheduling, and insurance verification, allowing dentists to focus on their core responsibilities.
By partnering with OP360, your healthcare organization gains access to tailored dental BPO services designed to boost efficiency, reduce costs, and optimize operations.
Our BPO Services for Dental Practices
Patient Intake and Scheduling
Simplify patient onboarding and appointment management with OP360’s dedicated teams. By minimizing friction points and managing high volumes effectively, we create a seamless experience that enhances service levels.
Insurance Verification
Our specialists handle insurance checks with precision, reducing errors and delays. This proactive approach to benefits verification saves patients and providers valuable time while maintaining transparency.
Revenue Cycle Management
Optimize billing and claims processing to expedite payment turnaround times and streamline revenue management. Our focus on operational efficiency translates to a faster, more reliable financial cycle.
Patient Support and Education
Increase patient engagement with concierge-style support, including navigation assistance, follow-ups, and educational resources.
Call Center Support
OP360’s call center services deliver consistent, high-quality patient communication. Our experienced agents handle inquiries with empathy and professionalism, reducing abandonment rates and improving patient satisfaction.
Case Study: Boosting Efficiency for a Leading Dental Provider
The Challenge:
A Northeast healthcare provider with over 75 clinics faced significant challenges, including high staff attrition, disengaged teams, and a decline in patient service levels. These issues led to increased call abandonment rates and negatively impacted the patient experience.
The OP360 Solution:
- Assembled a skilled team in Colombia with healthcare and customer service expertise.
- Refined training processes collaboratively to align with the provider’s standards.
- Focused on patient intake, scheduling, and insurance verification.
Results:
- Service levels surged from 23% to 87% within 60 days.
- Call abandonment rates dropped from 22% to just 4%.
- Based on this success, the client expanded their operations with OP360 to the Philippines.
Benefits of Using OP360’s Services for Dental Organizations
Improved Patient Experience
Our patient-centered approach minimizes friction points, reduces wait times, and increases service satisfaction.
Cost-Effective Solutions
By outsourcing non-clinical operations, dental providers save on overhead costs while accessing world-class talent and technology.
Scalable Operations
Whether managing one clinic or a network of locations, OP360’s solutions scale to meet your organization’s needs.
Proven Expertise
With partnerships supporting industry-leading healthcare brands, OP360 brings a wealth of knowledge and results-driven solutions to your business operations.
CX Champion-Challenger Model
OP360 partnered with a Fortune 500 retailer to deliver top CSAT scores, superior response times, and exceptional scalability.
Enhance Your Practice’s Performance
Learn how strategic outsourcing boosts operational efficiency.
Outsourcing in Healthcare
See how outsourcing partnerships improve efficiency and patient care.
Choose OP360 as Your DSO: Dental Service Organization
With OP360’s tailored outsourcing services, dental practices can streamline operations and concentrate on their top priority: providing outstanding patient care.
Contact us today to discover how we can support your healthcare organization.
