Outsourcing Solutions for Education
A better way to inspire
Providing educators and learners with high-quality support
Our education outsourcing solutions help you grow faster, so you can continue focusing on delivering better outcomes for students. We provide clients with full customer experience and back-office support, from after-hours chat help for students taking tests or answering course content queries to quality-assuring teaching content and proctoring live video exams. Educational institutions can rely on us for scalability and flexibility to meet the unique seasonal peaks of the learning journey.
Highly Effective BPO for the Education Sector
At OP360, we work to facilitate and support the growth of EdTech companies around the world by providing outsourcing solutions for education technology clients. In doing so, we’re proud to help the companies working to help students thrive.
Of all education outsourcing companies, our industry-leading approach delivers personalized solutions to each client. Our highly trained team of BPO experts looks forward to meeting with you to discuss how outsourcing education services can benefit your business.
Customer Experience
- Customer satisfaction surveys
- Direct mail
- Voice support (including customer service lines and follow-up calls)
- In-app support services
- SMS and email responses to customers
- Taking and fulfilling orders
- Social media responses (DMs and mentions)
- Technical support for customers and sellers
Content Moderation
- Moderation services for videos and images
- Live streaming moderation services
- Reviews of user profiles
- In-app support and content moderation (including DMs and post creation and responses)
Cutting-Edge AI
- Data collection services (including maps, search, ads, and social media)
- Audio transcription
- Annotation for text, videos, and images
- AI process development
- Robotic process automation
Back Office Support
- Verification of IDs
- Exam proctoring
- Tracking schedules daily
- Lead generation support
- Enrichment of sales leads
- Virtual assistant support
- Data entry and data processing
- Scheduling services
- Quality assurance and quality auditing
- Other administrative services
How Does Outsourcing for the Education Sector Work?
Simply let our team know what your company’s specific pain points and objectives are, and we’ll put together a plan to help you put your EdTech products in more classrooms.
For example, some EdTech companies struggle to deliver timely, high-quality customer support services, while others have trouble managing their brand on social media.
At OP360, we’ll work to solve your EdTech challenges by combining innovative approaches with cutting-edge technology. With our outsourcing solutions for education technology companies, your customers will always be greeted and assisted by the friendliest, most knowledgeable customer support representatives.
What Are the Benefits of Outsourcing Education Services?
Partner with OP360 today and experience the benefits of outsourcing education services. We’ll streamline your operations, please your customers, fuel smarter decision-making, and allow you to scale with confidence.
Better Operational Efficiency
BPO in the education sector offers the opportunity to streamline your daily operations. By outsourcing education services, you’re able to take advantage of OP360’s highly trained team, who will ensure your daily operations—ranging from lead generation to in-app support—are executed without a hitch.
High-Growth Potential With Minimal Risk
EdTech is a high-growth industry, and keeping up with the competition isn’t easy. Our outsourcing solutions for education technology companies allow your brand to scale with ease—and without significant risk. Relying on our team of customer service experts allows you to minimize your in-house hiring, no matter how much or how quickly your brand grows.
Smarter Decision-Making
With the ever-changing nature of the EdTech industry, it’s essential to make informed decisions that move your company forward. OP360 uses cutting-edge artificial intelligence technologies that enable you to make forward-thinking decisions for your brand.
World-Class Customer Care
Your customers are your lifeblood. At OP360, we specialize in delivering world-class customer care with a personalized touch. Through exceptional support across platforms and innovative problem-solving, our team can enhance your EdTech brand’s reputation and turn your customers into loyal fans.
Improve Process Management in the Education and EdTech Industry
OP360 delivers time-tested and impactful outsourcing solutions for education technology companies. We’ll work with you to ensure you have everything you need to thrive—from superior customer service to cutting-edge artificial intelligence technologies. Improve your process management with the following suite of education BPO services.
Powering Industry Giants
Trusted customer support partner of leading brands
Education BPO Services You Can Rely On
At OP360, our success is your success. Our highly trained team works tirelessly from locations in the U.S., Colombia, the Philippines, and beyond to ensure that your EdTech company has everything it needs to thrive in this high-growth industry. Contact us today to learn more about our education outsourcing company.
