About OP360
We are a US-headquartered BPO providing nearshore and offshore
support to ambitious companies.
The numbers that matter
4 years average Agent tenure
We pay our teams well and provide them with plenty of support and development opportunities. This ensures we maintain an industry-defying Agent tenure rate.
5 years average client relationship
Openness and collaboration are the foundations of our client partnership. Your success is our success. We are in for the long haul.
More than 59% YoY growth
Thanks to our strong team and client base, we have maintained nearly 60% YoY growth over the last 4 years.
6 nearshore & offshore locations
Our locations are in high-growth emerging cities with lower operation costs, less competition for employment, and tenured expertise.
Read our founders' story
Looking for a better way to do business has been key to the success of OP360. And as the founders explain, this has defined their entrepreneurial journey for over three decades.
Read More
-
2006
Founded in the United States
Set up by two college friends with years of entrepreneurial experience and the drive to put client experience first.
-
2007
Launched ops center in India
Branched out to India to provide smart solutions for clients.
-
2011
Launched ops center in The Philippines
Ongoing growth drives expansion to The Philippines.
-
2021
Launched ops center in Latin America
Expanded to Colombia, Lat Am to provide a near shore option.
-
2022
Growth of 60%
Win four new logos, six new awards and expand operations in all regions. -
2023
Launched additional 1000+ seats in Davao City
-
2024
Expansion into Cagayan de Oro, Philippines
Launched a new operation in CDO, providing another 1500 seats.
Culture & values
We try harder
In a world of Goliaths, we are proud to be David. Our simple advantage is our top-class people who are attracted by top pay and a culture of agile entrepreneurship.
Engagement
Work as one, have fun, build energy.
Empowerment
Commit to employee and client success.
Integrity
Act with honesty and honor in all that we do.
Go Beyond
Strive to make our clients’ businesses better.
Transformation
Continuously improve and innovate.
Service
Make a positive impact for our people, clients, communities and the countries in which we operate.
Powering Industry Giants
Trusted customer support partner of leading brands
Powering Industry Giants
Trusted customer support partner of leading brands
Mission
Our mission is to continually raise the bar of world-class customer experience by combining incredible people, innovative technology, and progressive thought leadership.
Vision
Our vision is to change how the world works by delivering superior outcomes that transcend geography and ultimately prove there is
no offshore performance gap.
A Better Way to Engage Employees
We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
Diversity
We celebrate and embrace diversity, creating an environment where every employee feels valued, respected, and empowered to be their authentic selves.
Credibility
Our leaders are available to address questions directly, promoting an open-door policy that encourages transparent communication.
Caring
We understand that our employees are our most valuable asset, and we invest in resources and programs that nurture their potential and promote their holistic health.
Pride
We take pride in the work we do and the impact we make. We strive to create an environment where every employee feels proud to be part of our team and our collective achievements.
Collaboration
We value our employees’ insights and perspectives. We encourage them to contribute their thoughts, leading to a stronger sense of ownership and engagement.
Innovation
We empower our employees to think creatively and embrace new technologies, allowing ourselves to push boundaries and deliver exceptional value to our clients.
Employee Engagement Testimonials
Awards & Recognitions
At OP360, we strive for excellence – and we often receive recognition from the industry! Here’s a list of the awards we’ve won recently.
Gold - Education
Outsourcing Impact Awards (OIA)
by Outsource Accelerator
Recognizing OP360’s exceptional commitment to driving sustainable social change and outstanding contributions to education in underserved communities across Colombia and the Philippines, through its philanthropic arm OP360 Cares
Distinguished Tenant Award
Damosa Land, Inc.
Honoring OP360’s exceptional tenancy and operational excellence at the Diamond Tower since early 2022
Finalist - Executive Ally of the Year
2024 Bahaghari Awards, Philippine Financial & Inter-Industry Pride
Recognizing Atty. Tess Tan, OP360 Head of Legal and Compliance, for the second consecutive year
Finalist - LGBTQ+ Leader of the Year
2024 Bahaghari Awards, Philippine Financial & Inter-Industry Pride
Recognizing Brian Arvin Nepangue, OP360 Associate Director for Training, Quality and Development
Finalist - Pride Network of the Year
2024 Bahaghari Awards, Philippine Financial & Inter-Industry Pride
Highlighting OP360’s MARIPOSA business resource group-a reflection of the company’s ongoing commitment to fostering an inclusive and equitable workplace
Finalist - AVA (Alma, Valor y Ambiente) Award
Barranquilla Chamber of Commerce
Recognizing OP360 Colombia's outstanding commitment to sustainable business practices and social impact.
Finalist - Export Service Company
Business Merit Award 2024
OP360's first award in Colombia, acknowledging innovation, financial success, commitment to social responsibility, effective leadership, and overall impact
Bronze - Customer Service Team of the Year
The 21st International Business Awards
Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs
Bronze - Achievement in Customer Training
Stevie® Awards for Great Employers
Recognizing OP360’s long-standing commitment to talent development and client success
Great Place To Work® - Colombia
OP360 is proud to be Certified™ by Great Place To Work® in Colombia. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.
Great Place To Work® - Philippines
OP360 is proud to be Certified™ by Great Place To Work® in the Philippines. This recognition underscores our commitment to creating a positive and inclusive workplace culture for our employees as we continue finding a better way to deliver exceptional customer service together.
Great Place To Work®
OP360 is proud to be Certified™ by Great Place To Work® Certified™ in the USA. For 2023, 100% of employees said it’s a great place To Work – 43% points higher than the average U.S. company.
Top 10 IT-BPM Company
of the Year
2024 Cebu IT-BPM Organization’s
IT-BPM Awards
Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.
Silver - Best Recruitment Referral Strategy
Employee Experience Awards 2024
OP360 has been awarded the Silver Award for Best Recruitment Referral System at the Employee Experience Awards 2024 in Singapore. This prestigious recognition highlights the success of the company’s Employee Referral Champions (ERC) program, its top talent sourcing channel.
Top 10 IT-BPM Company of the Year
2023 Cebu IT-BPM Organization’s
IT-BPM Awards
Recognizing OP360 for its excellence and innovation in generating employment opportunities in Cebu and nearby provinces, further spurring economic progress in the Philippines.
#3 BPO Company
in Colombia
Honoring OP360’s commitment to its talent and resources in Colombia, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
Silver - Founding Team of the Year - Business Service Industries
The 2023 International Business Awards
Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—for the second year in a row in transforming OP360, driving its global expansion, and promoting social growth through their philanthropic work.
#1 BPO Company in
the USA
2023 Outsource Accelerator
Honoring OP360’s commitment to providing outstanding outsourcing and business process optimization and customer experience services to companies across major verticals.
#9 BPO Company in the Philippines
2023 Outsource Accelerator
Honoring OP360’s commitment to its talent and resources in the Philippines, enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
Bronze - Excellence in Recovery and Rebound Strategy
HR Excellence Awards - Philippines 2023
Recognizing OP360’s exceptional efforts in navigating and adapting to adverse circumstances, leading to sustained recovery and even innovation
Gold - Contact Center of the Year (Over 100 Seats)
Business Service Industries
2023 Stevie Awards for
Sales & Customer Service
Recognizing OP360’s commitment to partnering with clients and becoming an extension of their operations to deliver consistent brand experiences and identify opportunities for ongoing improvement
Founding Team of the Year
2022 Stevie International
Business Awards
Recognizing the achievements of Tim, Ben, Dave, and Aaron—our founding team—since the beginning of 2020 in transforming OP360, driving its global expansion, and continuing their philanthropic work.
Customer Service Team
of the Year
2022 Stevie International
Business Awards
Honoring OP360’s customer service team for its unwavering dedication to delivering quality customer experience and propensity for going beyond clients’ needs.
Most Valuable Corporate Response (COVID-19)
2022 Asia Pacific Stevie Awards
Recognizing OP360’s exemplary response to the COVID-19 pandemic to ensure the well-being of our constituents and employees, demonstrating perseverance to continue innovating and succeed.
Employer of the Year
(Other Industries)
2022 Stevie Awards for Great Employers
Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.
Corporate Social Responsibility
Program of the Year
(OP360 Cares)
2022 Stevie Awards for Great Employers
Recognizing OP360 as among the world’s best employers since the beginning of 2020 for achieving employee relations success and community engagement while overseeing business operations.
BPO Organization of the Year
2022 CMO Asia Awards
Honoring OP360’s excellent outsourcing practices and exemplary commitment to clients, people, and communities, underlined by its diverse & inclusive culture.
Best Social Media Campaign
#WeAreOP360
2022 CMO Asia Awards
Honoring OP360’s digital marketing strategy on social media to establish its brand presence within the IT-BPM industry while supporting internal and external business needs.
Excellence in
Workplace Culture
2022 HR Excellence Awards
Honoring OP360’s purposeful and conscious efforts to shape a corporate culture that provides a positive, open, and adaptive environment for employees to thrive in.
Excellence in COVID-19 Response
2022 HR Excellence Awards
Recognizing OP360’s outstanding strategic responses to managing the impacts of COVID-19 on its workforce, particularly highlighting sound decision-making, risk assessment, and ongoing communication with employees.
50 Best Workplaces
2021 Silicon Review
The Silicon Review is the world’s most trusted online and print community for business & technology professionals. Our community members include thought-provoking CEOs, CIOs, CTOs, IT VPs and managers, along with jillions of diverse IT professionals.
Top 9 Outsourcing Company
in the PH
2021 Outsource Accelerator
Honoring OP360’s commitment to its talent and resources in the Philippines enabling them to deliver outstanding outsourcing and business process optimization and customer experience services in a highly competitive global landscape.
#1 BPO Company in the USA
2021 Outsource Accelerator
