AI-Powered Agent Assistance & Productivity Solution
Better agents, better conversations
In a contact center, productivity and efficiency are paramount. Ensuring the right number of staff is available to handle customer requests is critical, but the “right” number can change by the day—or even by the hour.
Call centers face peak hours and slower periods, making adaptive workforce management essential. By leveraging data-driven, automated scheduling and allocation, workforce optimization aligns resources with business needs based on call volume forecasts, agent availability, and other key metrics.
In today’s complex customer service environment—characterized by multi-channel engagement—effective workforce management is more important than ever. With AI-powered operations, managing and customizing workforce solutions becomes seamless, allowing businesses to meet their unique challenges head-on.
Streamline every interaction with AI
At OP360, we use AI tools to enhance human interactions while keeping the human touch intact. Think of it as having your most knowledgeable employee guiding every OP360 agent in real time, ready with answers to any question—whether it’s from the agent or the customer.
While cloning that employee isn’t possible, our AI-powered agent assistance is the next best thing. Boost productivity, improve service quality, and scale your operations to match the success of the world’s leading brands who trust OP360 for their solutions.
Making connection easier
OP360 operates strategically in the Philippines, Colombia, and India to deliver cost-effective, flexible solutions for businesses worldwide. But we understand the challenges customers face when language barriers or strong accents create unnecessary frustration—especially during high-stress moments.
Our AI agent assistance bridges this gap effortlessly. With advanced noise cancellation and accent-matching technology, we ensure every customer interaction feels smooth, clear, and comfortable, fostering better communication and satisfaction.
Scale faster for seasonal spikes
AI tools boost call center agent productivity from day one, starting with onboarding. At OP360, agents train in dynamic, AI-powered sandbox simulations, mastering essential skills faster and with greater ease. For rapidly growing companies or those preparing for a surge in customer service demands, our AI-driven training accelerates agent readiness—cutting training time in half compared to traditional methods.
How does AI Assistance improve agent productivity?
AI agent assist is built with an intuitive, lightning-fast interface designed to enhance productivity across the board. Traditional customer support often falls short with slow responses and unresolved issues—but OP360 is changing the game.
Our agents are experienced professionals who stay with us longer and are paid 25-35% above the market average, resulting in an impressive industry-leading average tenure of four years. With the support of AI tools, our exceptional team can handle more tasks, resolve problems faster, and leave your customers feeling valued and cared for.
As a global leader in BPO, OP360 has embraced AI as the future of smarter outsourcing. By integrating AI into nearly every aspect of our services, we’re driving unprecedented levels of efficiency. AI operations enhance agent productivity by:
Optimizing schedule using AI analysis of past data to forecast work volumes, and providing the right number of agents
Intelligently routing customers to the agent who can best help with their issue
Speeding up interactions by making it easier to resolve customer questions and issues
Speeding up all business processes, making the entire customer service experience faster and more satisfying
Global brands rely on OP360
With a robust suite of AI-powered technologies and a highly skilled talent pool, OP360 is your perfect partner for scaling your business rapidly—without compromising the personal touch that sets you apart. Discover how our outsourcing can drive the next stage of your company’s growth.
Accelerating Network Growth with Data Research
Major commercial construction network partners with OP360 to optimize and accelerate database publication.
Challenger BPO
Learn how our next-gen business process outsourcing takes your company to the next level.
Faster, Better
Insights
Apply AI analytics to your business and gain an edge over your competition.
