Using AI to improve your omnichannel service
Potential leads use a variety of apps and websites for different purposes and duration. By utilizing the amount of time they spend online, digital marketers
Potential leads use a variety of apps and websites for different purposes and duration. By utilizing the amount of time they spend online, digital marketers
The technical support team is essential to create a smooth user experience for consumers of any technology products and services. They assist in troubleshooting issues
Outbound calling, like cold calls, may sound intimidating for newbies in the customer service industry. You may ask yourself if prospects have time for your
Offshoring and outsourcing kept businesses afloat when the pandemic took place. Companies needed to adapt and develop strategies to recover their loss in revenue during
Customer care is one of the foundations of an exceptional customer experience (CX). This is why it’s time to focus more on your customer care
According to PwC’s Global Artificial Intelligence Study, artificial intelligence (AI) will bring $15.7 trillion of revenue to the global business economy by 2030. Automation in
If you are thinking of hopping into the outsourcing world but wonder where to start, it’s time to look into the top digital skills in
Process automation through machine learning and data science made possible by deep learning are both subcategories of artificial intelligence (AI). These evolutions in delivering high-quality
Data makes the digital business world go round. It collects information from consumer activities on websites, social media pages, and customer service interactions. It is
Your buyer’s journey from awareness to post-purchase impression sums up their total customer experience (CX). Putting this on top of the things to consider when
Back office functions, although not a client-facing part of the company, are vital to keeping operations running smoothly. Human resources, IT, accounting, and risk management
One of the primary ways to nurture and maintain a good relationship with your patrons is by providing them with the best customer service. You
OP360® is a registered trademark
of OfficePartners360 LLC
OP360® is a registered trademark of OfficePartners360 LLC