Four fantastic ways to boost your inbound call strategy
To fully perform at its best, how do companies ensure that they’ve got the best set of inbound call strategy? No worries, we’ve got this
November 22, 2021
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Customer experience: What you need to know
How does customer experience differ from customer service? Read on and discover how these two different concepts work hand-in-hand.
November 21, 2021
Four factors that could cause negative customer experience
Bad customer service puts your potential business opportunities at risk. Here are the factors you should look at to avoid negative customer experience.
November 19, 2021
Best practices for building inbound and outbound sales strategies
Have you thought of combining inbound and outbound sales strategies? Take a look at the best practices for building a successful business strategy with these
November 17, 2021
Main advantages of outsourcing omnichannel services
Building an omnichannel service won’t be easy, but not if you have an outsourcing partner. Here’s what you can gain from omnichannel outsourcing.
November 15, 2021
Customer experience updates that are expected post-pandemic
Read on and find out what best practices you should do to uphold a remarkable customer service post-pandemic.
November 12, 2021
How to become PCI DSS compliant
Discover the PCI DSS security standards and compliance requirements as you gear towards more secured payment card transactions.
November 10, 2021
Spot the difference: Multichannel vs. omnichannel marketing strategy
Learn more about the key differences between omnichannel and multichannel marketing strategies as we elaborate them in this article.
November 8, 2021
7 most compelling ways to boost customer satisfaction
Customer satisfaction is a big contributor to your business revenue. If you have poor customer satisfaction rates, that means your retention rates are most likely
November 5, 2021
All you need to know about inbound marketing
Inbound marketing has its own unique ability to connect you with potential clients who are genuinely interested in your brand. Apart from brand awareness, inbound
November 3, 2021
Why do you need omnichannel marketing?
Harvard Business Review conducted a study about the shopping behavior of customers. With 46,000 participating shoppers, they found out that 73% of them used various
November 1, 2021
What is omnichannel retail?
As technology evolves and customer expectations grow, the e-commerce industry is getting more competitive with each passing year. With the additional pressure brought by a
October 29, 2021
