Get your call center efficiently running with these best practices
We may already be living in a data-driven world where technology shapes a new era for several industries, but the key aspect of providing an
October 27, 2021
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Omnichannel marketing strategy: A beginner’s guide
Today’s consumers are extremely selective of which brands they should engage with. Everyone seeks the main purpose of service—the best customer experience. More brands are
October 25, 2021
Top 10 outbound call center software for 2022
Managing an outbound call center can be a major challenge for many growing companies. Especially now where a lot of changes in work setting are
October 22, 2021
The latest customer service trends to watch out for this 2022
Do you remember how chaotic it was when the COVID-19 pandemic shocked the world? How depressing it must have been for a lot of people
October 20, 2021
Top 10 must-have customer service skills
Customer service serves as a keystone in every business endeavor. It is safe to say that your business’ success relies on the hands of your
October 18, 2021
Omnichannel customer service: Why your business needs it
The e-commerce industry has been highly regarded as the channel of choice for several businesses over recent years. According to Digital Commerce 360, consumers spent
October 15, 2021
All you need to know about customer service
No matter how stellar your products could be, If you have poor customer service, your clients will still complain about it. In the long run,
October 13, 2021
Top ten tips to improve your business’ customer experience
A business would definitely not prosper nor exist without its customers. This is why companies are innovating to find ways on how to boost their
October 12, 2021
Top ten tips to improve your business’ customer experience
A business would definitely not prosper nor exist without its customers. This is why companies are innovating to find ways how to boost their marketing
October 11, 2021
In-house staffing vs. Outsourcing: What to consider for your outbound call center
Both in-house staffing and outsourcing have perks and pitfalls for any business. There are numerous factors for you to consider upon choosing between the two.
October 8, 2021
What is an inbound call center?
If you’re managing an inbound call center, handling calls is the core of your business. Your inbound call center agents give your customers a first
October 6, 2021
How to measure customer experience
Customer experience (CX) integrates your customers’ impression and feedback towards your business based on their encounters. It is the relationship your consumers have with your
October 4, 2021
