At OP360, we have much to be thankful for this Thanksgiving season. As we reflect on the past year, three key areas stand out where we’ve made meaningful progress:
ESG (Environmental, Social, Governance) Initiatives
Gratitude has had a unique effect on OP360’s approach to corporate social responsibility (CSR), as we’ve built a deep understanding of the interconnectedness between corporate success and community well-being. Through initiatives like the Adopt-a-School Program and employee volunteerism, OP360 demonstrates profound appreciation for the communities we serve.
We’ve invested over $118,00 in educational support, and targeted to cover 24,000 volunteer hours annually across the organization. This gratitude isn’t merely performative; we have a substantive approach, as showcased by the 703 grocery bundles distributed to school staff in Davao, Philippines, and the $1350 we raised for relief assistance of those affected by Hurricanes Helene and Milton in the US.
By cultivating a culture of genuine thankfulness, OP360 transcends traditional corporate philanthropy, recognizing that true social responsibility stems from a heartfelt recognition of shared humanity and mutual interdependence.
Growth of the OP360 Advisors Network
We’re profoundly grateful for our 360Advisors network—these 500+ industry experts are catalysts of innovation and strategic growth. Through our exclusive digital portal and intimate networking events such as Cocktails & Convos and Bites & Banter, we are able to demonstrate to our advisors our appreciation for their insights across customer experience, technology, operations, and AI domains.
Beyond networking and consulting, our 360Advisors Program has become a collaborative ecosystem where experts actively participate in shaping OP360’s strategic vision. We are grateful that this program has opened tailored opportunities for both thought leadership and meaningful connection.
Standout Client Success
Finally, we at OP360 celebrate our client partnerships—as exemplified by the transformative work we’ve done with a meal kit delivery service company. We radically improved their First Call Resolution (FCR) rate by addressing complex customer interaction challenges through structured macros, targeted coaching, and innovative performance monitoring. It was this commitment to our client’s success that drove remarkable outcomes: a 92% FCR rate, a 3% reduction in repeat contacts, and $50,000 in annual cost savings.
We’re grateful for the trust that our clients place in our expertise, which helps us build partnerships that directly impact business performance and customer satisfaction.
