Seamless communication, personalized services, and centralized data — all of these will make a lot of difference in how you handle your team and how you serve your customers.
It’s impossible to deliver excellent customer service support without the most reliable and updated tools and software. Knowing which customer service software tools are right for your business is vital in resolving customers’ issues in no time.
Let’s dive into the following customer service software platforms and choose the ideal customer support software for your organization.
What is customer service software?
Customer service software refers to the tools, programs, and systems that help organizations deliver assistance and services to their clients.
The primary use of customer service software is to provide a centralized system for your customer support teams. This includes knowledge bases, messaging and chat apps, automation, and analytics.
Choosing the most suitable customer service software platform is essential for your organization. This will enable your support teams to automate processes needed to serve your customers faster and better.
Top customer service software platforms for 2022
Here’s a list of the best customer service software platforms that offer the best set of software your organization might need in the coming year of 2022:
Help Scout
Help Scout provides a win-win experience for both your customers and your support team. It helps you manage email and live chat from a centralized platform.
As your customers can reach out for support, your teams can receive their requests and work on all requests in one queue.
Teams can also create customizable document files to let customers get the answers they need on their own. This reduces the number of support requests your team has to answer.
Help Scout also contains a saved replies feature where reps have collated responses they can use to reply to Frequently Asked Questions or FAQs. If someone’s already working on a specific request, your teams will also be notified, saving them a lot of time to cater to more users.
Help Scout comes loaded with various options to choose from. It’s affordable and an excellent tool for growing teams.
Zendesk
Zendesk’s customer service software empowers a lot of organizations to deliver positive customer experiences. All requests and conversations are easy to curate in Zendesk.
Zendesk has all the tools that support teams need for better collaboration and more personalized responses on any channel. This customer service platform seamlessly combines accessible features and an easy-to-navigate interface.
Tools and software in this customer service platform are easy-to-implement and fit the needs of all businesses. Zendesk offers AI-powered automation and self-service features.
These are all integrated with other tools, data, and communications across all channels to ensure smooth flow of interactions.
LiveAgent
If your customer support teams’ main mode of serving customers is live chat, LiveAgent is a must-have tool for you. LiveAgent has a real-time typing view, website monitoring for chat engagement, and proactive chat invitations based on the representatives’ availability.
LiveAgent allows agents to seamlessly work into their existing workflows with automatic ticket routing, knowledge-based API, tracking and reporting, self-service portal, and community forums.
HubSpot
HubSpot is a famous customer service platform used for marketing causes. Its cloud-based CRM brings all customer service data and channels together to enable your support team in automation and self-services.
Apart from inbound marketing, HubSpot is known for its “all-in-one marketing software” that provides tools that can help your business grow its content. They offer software for your SEO content, social media, email, and web analytics.
Hootsuite
Hootsuite is a customer service software platform that offers an integrated social media dashboard such as Facebook, Instagram, and LinkedIn. Their inbox feature helps representatives to assign support requests to a specific team member while tracking their progress.
Their analytics provides detailed reporting on response rates and other key performance indicators. This helps you determine which areas are there that should be improved.
Hootsuite also contains a feature where their software can instantly find public postings that require a customer service response. This can increase your proactive rate and lower your response time.
Zoho Desk
You most probably have heard of Zoho Desk before. They are best known for their CRM tool that helps businesses manage their customer support tasks efficiently.
This customer service software platform also makes help desk software and provides team management features such as time tracking and AI options for self-service.
Which is the best customer service software platform for your business?
Seamless communication, personalized services, and centralized data — all of these will make a lot of difference in how you handle your team and how you serve your customers.
Whether you’re looking for accurate customer data, knowledge base, live chat, or help desk— the right customer service software platform can offer your business’ specific needs will elevate your overall operations.
These customer service platforms we’ve listed above might give you an insight into which of them can help your organization the best way possible.
