Case Studies

How we helped the largest US restaurant association improve service levels and exceed customer expectations.

Meal kit service improves first-call resolution performance and achieves consistent FCR targets.

Online retail leader leverages AI solutions with OP360 to transform workforce management into a competitive advantage.

Self-storage leader turns to outsourcing for the first time in 50+ years to control costs amid growth.

Fortune 500 athletic goods retailer seeks a new teammate to help transform their customer service experience.

HealthCare provider improved patient engagement, resulting in quality and revenue gains.

American home goods e-commerce company uses OP360 to increase membership to B2B program.

Major commercial construction network partners with OP360 to optimize and accelerate database publication.

American home goods e-commerce company partners with OP360 to enhance social media consumer experience.

Leading TV network-based retail leader uses OP360 to manage customer experience during COVID-19 pandemic.