Service Level and Cost-Efficiency Improvements Through Training and Dual-Site Operations
Discover how we became the strategic partner for the largest US restaurant association, helping them overcome low service levels and meet customer expectations.
Case Studies
Enhancing First Call Resolution
A meal kit delivery service needed to address issues surrounding adherence to its First Call Resolution (FCR) targets, as well as achieve consistent FCR performance
Contact Center – AI Driven WFM
Online retail leader partners with OP360 to deploy cutting-edge AI solutions from Alvaria, turning workforce management headaches into a competitive advantage.
Contact Center – First-Time Outsourcer
Leading self-storage company explores outsourcing options for the first time in its 50+ year history to help control costs during sustained growth.
CX Champion Challenger Model
Fortune 500 athletic goods retailer seeks a new teammate to help transform their customer service experience.
Contact Center
Healthcare provider improved patient engagement, resulting in quality and revenue gains.
Data Science
American home goods e-commerce company uses OP360 to increase membership to B2B program.
Data Research
Major commercial construction network uses OP360 to optimize and accelerate publication of its professional network database.
Quality Control
American home goods e-commerce company uses OP360 to improve quality of social media consumer experience.
CSAT Scores
Leading TV network-based retail leader uses OP360 to manage customer experience during COVID-19 pandemic.
