Who doesn’t love a great comment on social media? From engagement and feedback to social proof and brand visibility, online comments offer companies and organizations almost real-time insights about their customers’ wants and needs.
Even a few negative comments, however, can hurt your brand and possibly drive potential customers away. OP360’s BPO comment moderation services are designed to help you enjoy all of the benefits of a safe and controlled comment environment while avoiding the risk of unfiltered interactions by bad actors.
With more than 5,000 global employees and more than 7 million content pieces moderated per year, we are the BPO content moderator service that businesses turn to when they need comment sections that are safe, engaging and fun.
What Is the Impact of Outsourcing
Content Moderation Services?
Without dedicated content moderation outsourcing, your comment section is vulnerable to:
- Profanity
- Trolling
- Cyber-bullying
- Hate speech
- Misinformation
- Phishing scams and spam
With OP360’s expert content moderation services, you can enjoy:
- Control over your content
- Enforcement of your guidelines
- A welcome and safe space for visitors
- Peace of mind
When considering the harm a single comment can inflict on a brand’s reputation, many businesses and organizations have concluded that content moderation outsourcing services are well worth the investment.
By outsourcing this much-needed task, you can entrust your comment moderation to trusted experts while freeing your own personnel to focus on their core responsibilities.
Industry-Specialized Comment Moderation Services
Comments take many forms on the Web, such as product reviews and inquiries, and threads accompanying social media releases and live-streams. Our services run the gamut from community moderation outsourcing to monitoring customer profile reviews and ecommerce and review moderation.
Our clients come from a broad range of industries, including sports retailing, medical supplies, gaming, legal and medical. When you work with OP360, we will work with you closely to gain an understanding of your brand, culture and the image you want to present to the world.
As a result, we can provide comment moderation services that are truly aligned with your needs and goals.
The OP360 Advantage
Our comment moderation services offer:
With thousands of employees, advanced training and the latest AI content moderation tools, we offer scalable services that allow us to allocate resources precisely when and where you need them.
With more than a million audited live QA interactions per year, we are able to adjust to changing circumstances at a moment’s notice.
Comment sections never shut down and neither should the experts who monitor them. Our support is 24/7 – 365, ensuring continuous monitoring and availability should you need to contact us at any time.
Since 2006, OP360 has been blending cutting-edge technology with human expertise to provide trusted, comment moderation outsourcing, video moderation, and other customer experience services.
Powering Industry Giants
Trusted customer support partner of leading brands
Seize the Power of BPO Comment Moderation Expertise
OP360’s experienced BPO content moderators have made a difference for companies across the globe, including many who are ranked #1 in their industry.
To learn more about how our comment moderation services can serve your brand, reputation, and goals, get in touch with us today.
