Food Service Outsourcing Services
OP360 offers award-winning outsourcing services tailored to the food industry, helping companies scale, enhance operations, and deliver exceptional service at every level
The food and beverage service sector faces unique challenges, such as fluctuating customer demands, complex supply chains, and the need for outstanding customer service–all of which can be addressed through outsourcing, which is a strategic solution for businesses striving to meet these demands while staying focused on core functions.
Proven BPO Solutions for Leading Brands
OP360 has a proven track record of delivering impactful outsourcing solutions to top food service brands, including the #1 meal kit delivery service in the US. By leveraging OP360’s services, these brands have seen reduced operating costs, improved customer satisfaction, and smoother back-office operations.
OP360’s dedicated teams are equipped to handle industry-specific challenges, such as managing high-volume customer inquiries during peak times, maintaining prompt delivery coordination, and providing tailored reporting.
How OP360 Supports the Food and Beverage Service Sector
OP360 has worked with leading brands in the food service industry to streamline operations, reduce costs, and improve customer experiences. With a lean organizational structure, industry-leading talent retention, and advanced technology, OP360 is an ideal outsourcing partner for food service businesses looking to optimize their processes and remain competitive.
Customer Experience Services
In a customer-driven industry like food service, positive customer interactions are essential. OP360’s Customer Experience Outsourcing services empower businesses to offer 24/7 support across multiple channels—phone, email, chat, and social media. From handling customer inquiries and reservations to addressing complaints and feedback, OP360’s specialized CX teams are trained to provide seamless, friendly, and efficient service that makes your customers feel valued and boosts loyalty.
Key Services Include:
Omnichannel support
Phone, chat, social media, and email interactions ensure customers can reach you anytime, anywhere.
Reservation management
Handle customer bookings and reservations efficiently to keep your operations smooth.
Customer feedback and complaint resolution
Manage customer concerns with professionalism to improve satisfaction.
Social media management
Engage with customers on social platforms and respond to inquiries or complaints in real time.
Customer follow-ups
Maintain ongoing communication with your customers to build long-term loyalty.
OP360’s omnichannel approach guarantees that your customers experience consistent, high-quality service across every touchpoint.
Back Office Services
The food and beverage industry requires back-office support to manage its high-volume transactions and operational complexities. OP360’s back office services provide critical assistance, including order management, inventory tracking, payroll processing, and billing. This allows your internal teams to focus on delivering exceptional culinary experiences while OP360 handles the administrative details.
Key Back-Office Services Include:
Order management
Streamline processes from order taking to fulfilment.
Inventory management
Track stock levels, reorder supplies, and avoid shortages.
Payroll and HR services
Handle payroll processing, benefits administration, and employee data management.
Billing and invoicing
Guarantee accurate and timely financial transactions with customers and suppliers.
Data management
Maintain accurate data entry, processing, and reporting to support your business’s financial health.
Whether processing invoices or managing HR functions, OP360’s back-office teams offer solutions that reduce workload and improve operational efficiency and regulatory compliance.
Supply Chain Optimization
Managing the logistics of food service involves balancing fluctuating customer demand with supply chain intricacies. OP360 supports supply chain management by optimizing inventory systems, maintaining timely deliveries, and managing supplier relationships.
By partnering with OP360, food service companies can sustain a streamlined supply chain, preventing overstock or shortages that could disrupt operations.
Real-World Case Study: Optimizing Operations for a Leading Food Service Brand
OP360 has partnered with the #1 meal kit delivery service to provide comprehensive customer support and back-office services. The client, facing operational challenges during peak hours and off-hours, required a solution to manage procurement requests, customer inquiries, and logistics concerns efficiently. OP360 stepped in with a customized solution that addressed both B2B and B2C needs:
Customer Support
Inbound voice, chat, and email handling for both B2B and B2C customers.
Back Office Operations
End-to-end management of procurement requests, logistics coordination, and invoice processing.
Solutions Delivered
Inbound Procurement Support
OP360 coordinates between sourcers and distribution centers to process time-sensitive procurement requests, even during off-hours. Key tasks included:
Invoice Review
Timely processing and approval within the client’s guidelines.
Logistics and Sourcing
Managing delivery schedules and product distribution; sourcing products and ingredients.
Customer Care Services
OP360 addresses customer inquiries and delivery issues, including:
Product Inquiries
Responding to customer questions.
Sign-Up and Account Help
Assisting with account creation and unsubscribe requests.
Delivery Issues
Managing cancellations, rescheduling, and offering compensation or account crediting when needed.
Results:
By outsourcing to OP360, the client:
Reduced operational bottlenecks
especially during peak hours.
Improved customer satisfaction
with quick issue resolution.
Boosted customer retention
through better management of promotions and inquiries.
Ask us about our many other examples of outsourced food service success stories!
Outsourcing Food Services: Why You Should Choose OP360
OP360 differentiates itself through its lean organizational model, commitment to talent loyalty, and flexible, scalable solutions. The company’s structure allows for rapid ramp-up during seasonal peaks or promotional campaigns, ensuring that businesses always have the support they need without the overhead of maintaining in-house teams.
Agility and Flexibility
OP360’s ability to scale operations up or down based on business needs allows food service companies to respond quickly to market changes, such as seasonal spikes in demand or new product launches.
Exceptional Talent
With an attrition rate lower than 4%, OP360’s teams bring stability and expertise to your business. Our customer service and back-office staff are compensated competitively and trained to align with your business goals, so that you receive only the highest-quality support.
Advanced Technology Integration
OP360 integrates AI-powered tools and advanced analytics to enhance both front- and back-office operations. These tools help optimize customer service interactions, predict demand, and streamline supply chain processes.
Proven Track Record
As a trusted outsourcing partner to industry-leading food service companies, OP360 has demonstrated its ability to deliver impactful, results-driven solutions. From handling customer reservations and support to managing complex back-office functions, OP360 has helped its clients stay ahead in a competitive market.
Improving Data Accuracy for a Leading Brand
Our rapid data research capabilities transformed one company’s professional network.
Next-Gen BPO
Yesterday’s BPO services are already a step behind, making a challenger mindset crucial.
AI Analytics in Food Service
AI-driven analytics can transform operations and customer service in the food and beverage sector.
OP360: A Leader Among Food Service Outsourcing Companies
Choosing the right partner for outsourced food services can make all the difference to your bottom line and continued growth as a company. Learn more about our outsourcing services. With OP360’s expertise in customer experience, back-office support, and supply chain optimization, your company can streamline operations, improve customer satisfaction, and focus on what matters most—delivering great food and service.
