Everything you need to know about software integration
The IT industry is constantly evolving. This has been a challenge for many organizations as they try to keep up with the digital transformation to
December 14, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Why businesses should leverage omnichannel communication
It is worth noting that having an excellent customer experience (CX) is the key to long-term business success. One factor includes consistent communication with customers
December 12, 2022
10 updated cold calling tips to achieve better outcomes
Since the rapid increase of technological advancement in online channels and sales marketing, cold calling has taken a backseat. However, it is undeniably a great
December 9, 2022
Six essential demand generation strategies for new brands
As marketing teams expand, they learn that even the most advanced SEO methods can only go so far. At some point, they must translate their
December 7, 2022
Why does contact center analytics matter?
In today’s global business, many companies have taken advantage of the opportunity contact center analytics offer. Businesses are now looking forward to investing in contact
December 5, 2022
A basic guide to understanding competitive intelligence
Your business will not always stay ahead of the competition. No matter how excellent your products are and how unique is your selling proposition, other
December 3, 2022
Competitive small business marketing strategies for 2023
Small businesses that succeed despite the ever-evolving market are the ones that adapt and innovate each passing year. As a business owner, ensuring you have
December 1, 2022
Four easy tips for delivering an exceptional customer experience
Consumers are the heart of the business. They are the center of a company’s brand. Many business owners and marketing teams should find better ways
November 25, 2022
The future of email marketing in the AI-centered business world
Read this article to learn about the future of email marketing in an AI-centered business world.
November 23, 2022
Automate your sales process with a CRM funnel
Utilizing a CRM funnel is helpful if you want to know the perfect time to introduce your product to your customers. Read this article to
November 21, 2022
Keep customers engaged with after-sales support
This article highlights the importance of after-sales support and how it will help you build better relationships with your customers.
November 16, 2022
An essential guide to understanding retention analysis
The customers are the ones that keep a business running. Monitoring and measuring client retention rates should be one of the priorities of companies with
November 14, 2022
