Data analytics vs business analytics: A side-by-side comparison
Discover the side-by-side comparison between data analytics vs business analytics in this article.
October 23, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
5 Pros and cons of call center remote work
Want to pursue a career in a call center remote setting? This article may teach you more about the pros and cons of call center
October 21, 2022
Here’s how you can improve service level in a call center
While metrics and key performance indicators are normal in every industry, the standards can be higher in call centers. This is since they have to
October 19, 2022
6 Ways to identify the right insurance outsourcing service provider
There is not a single sector in the world that the outsourcing industry has not impacted. And now, businesses are also exploring the most suitable
October 17, 2022
Why do small businesses fail? (And what to do to avoid it)
The business world is a cutthroat environment. When you succeed, you get the impression that you’re on top of the world. When you fail, it
October 14, 2022
Three fundamental types of social media content moderation
Social media platform users may occasionally publish content that is not within the primary screening guidelines utilized by organizations. They are also typically vulnerable to
October 12, 2022
The best ways to fix five common call center compliance issues
Hiring a call center gives you the chance to improve customer service and experience, as most patrons now believe that outstanding customer experience is crucial
October 10, 2022
6 fascinating AI in e-commerce transformations
Artificial Intelligence (AI) has been continuously shaping business landscapes. AI technology has a wide array of uses in different parts of business operations. When it
October 9, 2022
4 pointers in negotiating an outsourcing agreement
Businesses have realized the significant cost reductions associated with outsourcing. At present, companies can contract out various aspects of their organization, including information technology, back
October 7, 2022
The future of global outsourcing in the post-pandemic era
2020 has emerged as one of the most challenging years in history. Every organization had to search for methods to recover from the health and
October 5, 2022
4 Steps to creating the best outsourcing strategy
Outsourcing may be a terrifying idea for many companies. But over the years, it has gained acceptance globally in both the public and private sectors,
October 3, 2022
5 keys to a successful customer service strategy
Providing excellent customer service can help boost your company’s market share. According to a PwC report, 42% of customers make their buying decisions based on
October 1, 2022
