What makes a good customer experience: A guide for businesses
Your buyer’s journey from awareness to post-purchase impression sums up their total customer experience (CX). Putting this on top of the things to consider when
August 12, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
How back office outsourcing boosts your company’s performance
Back office functions, although not a client-facing part of the company, are vital to keeping operations running smoothly. Human resources, IT, accounting, and risk management
August 10, 2022
Your ultimate guide to customer service outsourcing
One of the primary ways to nurture and maintain a good relationship with your patrons is by providing them with the best customer service. You
August 8, 2022
Is technical support outsourcing right for your business?
Your customer journey should not end once you have closed a deal. The goal should always be to nurture your customer relationships by continuously winning
August 5, 2022
Significance of omnichannel service in the retail industry
Omnichannel service has become a buzzword across various industries, and this also includes the retail sector. And like other industries, retail is also constantly changing.
August 3, 2022
Quick facts about a content moderator
As businesses utilize the internet to establish their brands, content moderators have also been increasingly on-demand. Content moderation, in general, can help you boost your
July 25, 2022
Tech support vs customer service: What’s the difference?
Tech support and customer service have their important individual roles in every organization. While these two job functions have something to do with direct communication
July 23, 2022
The essential role of customer care in your organization
Small businesses that succeed despite the ever-evolving market are the ones that adapt and innovate each passing year. As a business owner, ensuring you have
July 21, 2022
A simple guide to enhancing your outbound calling strategy
Inbound and outbound call services are two key elements that make up customer service and two functions crucial to a call center. But over the
July 19, 2022
Inbound calling 101: Definition, benefits, tips
Traditionally, customers utilize phone channels to reach out for customer service and support. Thus, it is an organization’s top responsibility to offer effective communication channels
July 17, 2022
The fundamentals of customer experience strategy
The overall market industry is highly competitive by nature, and brands need to cultivate their customer relationships to stand out. They need to shape their
July 16, 2022
Three important metrics to measure customer care
Successful companies don’t just go for sales and revenue. They find a way to bring the best service to their customers and get them delighted
July 15, 2022
