Importance of back-office functions in an organization
Back-office functions may not be directly coordinated with clients and customers, but they are nonetheless critical to the business operations. They act as a support
July 13, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Defining customer care beyond customer experience and customer service
Businesses are very dependent on their customers. Without their support, the sales of your products and services will be stagnant, leading to business failure. That
July 11, 2022
How collaborative recruitment improves your company’s hiring process
As with any other business process, team cooperation is also crucial in successful hiring. While teamwork is an old and established concept, it is only
July 9, 2022
3 important metrics to measure customer care
Successful companies don’t just go for sales and revenue. They find a way to bring the best service to their customers and get them delighted
July 7, 2022
Levels of tech support: How customers’ technical concerns are handled
The success of a business relies on its customers and their level of satisfaction with the products and services they receive. If you want to
July 5, 2022
Should you hire a remote call center representative?
The demand for remote call centers and teams increases as work from home becomes the new norm in business. Hiring virtual teams gives the company
July 3, 2022
Phrases that can ruin your customer experience
Ensuring a memorable customer experience can help grow your customer base. To achieve this, it is essential to provide them with excellent customer service, and
June 29, 2022
Top 10 tips for your remote tech support team
Since the Covid-19 pandemic, many companies have transitioned from on-site to remote business operations to ensure business continuity and adherence to minimum health standards and
June 26, 2022
Enhance your brand visibility through efficient content moderation
Brand visibility can help you grow your customer base, and with today’s technology, there is no shortage of ways to achieve this. Among these methods,
June 24, 2022
Boost customer experience with these customer service phrases
Customer service is not just about resolving customer concerns. It is also about adding significant value for an excellent customer experience, and an effective way
June 22, 2022
Top mistakes to avoid when aiming for an excellent customer experience
Your business thrives on customer loyalty, so it is always essential to ensure an excellent customer experience. After all, the more positive their experience in
June 20, 2022
10 effective tips for pacifying irate customers
Customers are the lifeblood of businesses. After all, companies will not last long if they do not have the support of consumers. As a business
June 18, 2022
