7 tech support best practices for an excellent customer experience
Technology plays a crucial role in every business, which is why you need the best tech support team more than ever. With a dedicated IT
June 16, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Top 10 tips for training excellent sales representatives
Successful businesses know how to sell their products and services efficiently. After all, a business will not last long in the industry if it fails
June 14, 2022
ISO/IEC 27001:2013 certification: What you need to know
Many companies strive for excellence as a means to build and sustain customer confidence and loyalty. Your business can attain this by having an ISO
June 12, 2022
The different methods of online content moderation
These days, companies are realizing the value of having an online community dedicated to their brand. This can be a channel different from the brand’s
June 10, 2022
Social media moderation: The essentials
Social media is more than just keeping close ties with friends and family from all over the world. It has also become a powerful tool
June 8, 2022
The essential role of the back office in an organization
Most corporations consist of different departments that contribute to their business processes. Among these, the back office is perhaps one of, if not the most
June 6, 2022
Utilizing customer service best practices to make for a great customer experience
Attracting and retaining new customers is important for a sustainable business. To achieve this, a company should ensure that its customer service representatives follow customer
June 3, 2022
A comprehensive discussion of online content moderation
A lot of online content needs careful content moderation to ensure accurate and up-to-date information. For this, businesses and individuals need to employ online content
June 1, 2022
All you need to know about digital publishing
Do you remember the time when people would sit in coffee shops holding up newspapers and magazines? In recent years, we have been seeing consumers
May 28, 2022
What is content automation?
Content automation is a set of technological processes that primarily uses artificial intelligence to automate manual processes in content marketing. It helps businesses and customers
May 26, 2022
Four things we’ve learned from remote teams
The concept of remote work has always been around, but it proved to be increasingly important when the world’s businesses got swept by the coronavirus
May 24, 2022
Reliable ways to manage a hybrid workforce effectively
It’s time for companies to recognize that employees need to work while also having enough time for non-work-related activities—and that they can do it. But
May 22, 2022
