Post-pandemic workplace trends to expect in the ‘20s
The demands for a better working arrangement–whether it is at home or the office–were all exacerbated by the pandemic. The longer we spend our time
April 25, 2022
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
What does a hybrid work arrangement look like?
If there’s one thing businesses have learned over the course of the pandemic, it is the fact that the rigid social and physical office structures
April 23, 2022
Best practices in human resource management businesses should adopt
Happy employees are more focused, productive, and reliable. And the key to nurtured employees is well-rounded human resource management. Since the human resource (HR) department
April 21, 2022
Outsourcing content moderation: What is it and why should you do it?
With the massive influx of user-generated content (UGC) in the digital space, businesses are pushed to strict adherence in producing and moderating online content. This
April 19, 2022
AI vs. human content moderation: Which is better?
Imagine what would happen to your business and what your customers would say about your services if you posted illicit content. Not only would your
April 17, 2022
All you need to know about technical support outsourcing
In this digital era, almost every single human being has access to technology. However, not everyone has the savviness to use and troubleshoot the devices
April 15, 2022
Rethinking back-office functions post-pandemic
Pandemic or not, the back office plays an indispensable role in every business process. When back-office operations are managed, it leads the organization to success.
April 13, 2022
The ultimate guide to content moderation
Can you believe that humans all over the world produce 2.5 quintillion bytes of data every single day? With this astonishing amount of data, you
April 11, 2022
The secret formula to a successful customer care training program
Among the various elements playing their part in the success of a business, customer care often takes the limelight. People would usually put customer care
April 8, 2022
Recruitment process outsourcing: A modern solution in post-pandemic hiring
Any successful business owners pride themselves on having the most qualified employees. Nourishing company culture is a prerequisite to nurturing these workers. But as the
April 6, 2022
Overcoming post-pandemic hiring challenges: What businesses should do
All industries around the globe have had their fair share of overcoming hiring challenges as the pandemic swept through the world’s businesses. Every single operation,
April 4, 2022
Call center outsourcing: Its impact on a country’s labor market
Countries around the world have their own global economic strategies — not only to align the conditions of other countries to their market needs but
April 1, 2022
