Five popular brands that offer seamless cx through omnichannel services
Popular brands have maximized their way into the omnichannel journey. Find out what brands are leading in the omnichannel services.
December 22, 2021
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Determining your PCI DSS compliance level
The PCI DSS compliance has four levels in which merchants are organized based upon their card transaction volume. Learn more about these compliance levels in
December 20, 2021
Must-have skills of an inbound call center representative
Ensuring that your support teams possess these must-have inbound call center skills will make a whole lot of difference in your inbound call center operations.
December 17, 2021
Customer service trends you need to watch out for 2022
Did you know that 77% of customers become more loyal to businesses that consistently provide top-notch services? No wonder businesses prioritize customer service. But, how have customer
December 15, 2021
Focus your efforts on these outbound lead generation strategies
Customer service trends shape the way organizations deliver exceptional customer support. Learn more how you can do so this 2022.
December 13, 2021
Focus your efforts on these outbound lead generation strategies
Outbound lead generation strategies will enable you to effectively engage with every potential client. Learn these strategies in this article.
December 13, 2021
Everything you need to know about digital customer experience
Crafting a digital customer experience in this competitive market will definitely separate you from the rest of your competitors. Here are the benefits of DCX.
December 10, 2021
Holiday marketing trends that businesses should prepare for
Drive your sales this holiday season with these holiday marketing trends.
December 10, 2021
Customer satisfaction surveys: Why you need them
Customer satisfaction surveys are the leading indicator of consumer repurchase intentions. Learn more about how you can formulate your CSAT surveys in this article.
December 8, 2021
Do you really need an inbound call script?
Win over your customers on every conversation with an inbound call script. Learn what factors to consider when writing them in this article.
December 6, 2021
Starting an omnichannel marketing campaign
Businesses have more reason to provide a seamless customer experience in today’s market. Check out what omnichannel marketing campaigns have to offer.
December 3, 2021
Surefire ways to improve customer satisfaction in 2022
We’ve laid out surefire ways to boost customer satisfaction in 2022. Take a look at these best practices upon improving your services in the post-pandemic
December 1, 2021
