Most effective outbound marketing tactics for your company
Outbound marketing is a great strategy to generate traffic, leads, and revenue. Advertising and reaching out to customers initiate brand awareness and interest.
August 18, 2021
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Key metrics to measure your outbound calling success
Companies that use outbound calling as their marketing strategy usually track certain metrics to measure the efficiency and profitability of their process.
August 16, 2021
Inbound marketing methods to best attract customers
Inbound marketing relies on different tactics to catch the interest of the public. Using the right methods helps you drive people to your page and
August 15, 2021
5 Key skills you need to be a great inbound calling agent
Being an inbound calling agent requires several skills to succeed in a demanding environment as an inbound calling agent. Knowing them will help you in
August 13, 2021
Customer service trends you could expect post-pandemic
As 2021 moves forward, we can expect various industries to continue boosting their customer service for a post-pandemic world.
August 11, 2021
What are the common causes of poor customer experience?
A poor customer experience is unavoidable. However, you need to establish the right protocols that your team can follow to avoid this as much as
August 9, 2021
How to measure your customer experience strategy?
Customer experience is a marketing device that can offer you a sustainable edge over competing companies. It is an ideal approach if you want to
August 8, 2021
Omnichannel vs. multichannel service: Which is better?
Omnichannel and multichannel services focus on utilizing multiple channels to reach their clients and potential customers. However, they differ on one thing – integration.
August 6, 2021
PCI-DSS vs. PA-DSS: Which should you apply to?
PCI-DSS and PA-DSS are standards set for companies to protect their credit card information and enhance security in their payment systems. They are both created
August 4, 2021
Common consequences to PCI-DSS non-compliance
A great customer experience can be used by your marketing team as a tool to spread a good word for your company. It is an
August 3, 2021
Common consequences to PCI-DSS non-compliance
Businesses that allow the use of credit cards as payment should comply with PCI-DSS. Non-compliance may result in various consequences that can damage your brand.
August 2, 2021
5 Ways to step up your customer experience strategy
What is customer experience? How can you give a great customer experience to your customers?
July 31, 2021
