An introduction to the different types of remote work
Remote work has boomed as more companies embrace the benefits of flexible working schedules. Although forms of remote work have been around for decades, it’s
March 10, 2023
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
Conversion rate optimization: Benefits, process, and calculation
Technology has made significant advancements in the past few years, prompting businesses to adopt newer trends. Nonetheless, the fundamentals of marketing remain sound: Convert more
March 9, 2023
What is cloud migration?
Cloud migration moves data, applications, and services from an on-premises environment to a cloud computing platform. It may also involve moving resources from one cloud
March 8, 2023
7 Reasons why insurance companies outsource billing support
Even insurance companies cannot do everything on their own. Insurance processing involves a string of complicated tasks, from coordinating with healthcare providers to updating client
March 7, 2023
5 data analyst skills employers need to look for in 2023
Data collection is advantageous since its analysis yields superior insights leading to more customer conversions. Data analytics identifies the most effective approach for client demands.
March 6, 2023
Community moderation: How to maintain a harmonious online community
Online communities are a great way to connect with like-minded people and share ideas. In businesses, building a community helps you engage your customers better,
March 5, 2023
6 outbound prospecting best practices to achieve sales success in 2023
One of the fundamental flaws with many businesses marketing strategies is they spend all their budget on inbound marketing and often neglect outbound prospecting. While
March 3, 2023
A comprehensive introduction to IT service management (ITSM)
Over the years, the IT industry has evolved to meet the technological demands of today’s organizations. There are different challenges arising from the workplace, and
March 1, 2023
Contact center experience: Definition, types, and best practices
Customer service is the heart of every business and the driving force behind buyers’ decisions. High-quality products delight buyers, but receiving a good contact center
February 28, 2023
8 tips for improving cloud security
Protecting business data is a priority for any company, especially if that relies on the cloud to run daily operations. As organizations increasingly shift their
February 26, 2023
The significant advantages and disadvantages of e-marketing
In today’s digital era, businesses use the internet to promote their products and services to global markets. Digital marketing has transformed how companies market their
February 25, 2023
Landing page optimization best practices for 2023
The goal of every lead generation company is to have their leads turn into paying customers. With this, a landing page is the first thing
February 23, 2023
