AI-Powered Agent Assistance & Productivity Solutions
Better agents, better conversations
OP360 customer service agents are skilled, compassionate, and highly qualified—but with AI-powered assistance, they become your customers’ ultimate problem-solving superheroes. Our advanced AI tools provide real-time data and actionable insights, empowering agents to think quickly, resolve issues efficiently, and ensure every customer interaction is both friendly and productive.
Streamline every interaction with AI
At OP360, we use AI tools to enhance human interactions while keeping the human touch intact. Think of it as having your most knowledgeable employee guiding every OP360 agent in real time, ready with answers to any question—whether it’s from the agent or the customer.
While cloning that employee isn’t possible, our AI-powered agent assistance is the next best thing. Boost productivity, improve service quality, and scale your operations to match the success of the world’s leading brands who trust OP360 for their solutions.
Making connection easier
Scale faster for seasonal spikes
AI tools boost call center agent productivity from day one, starting with onboarding. At OP360, agents train in dynamic, AI-powered sandbox simulations, mastering essential skills faster and with greater ease. For rapidly growing companies or those preparing for a surge in customer service demands, our AI-driven training accelerates agent readiness—cutting training time in half compared to traditional methods.
How does AI Assistance improve agent productivity?
AI agent assist is built with an intuitive, lightning-fast interface designed to enhance productivity across the board. Traditional customer support often falls short with slow responses and unresolved issues—but OP360 is changing the game.
Our agents are experienced professionals who stay with us longer and are paid 25-35% above the market average, resulting in an impressive industry-leading average tenure of four years. With the support of AI tools, our exceptional team can handle more tasks, resolve problems faster, and leave your customers feeling valued and cared for.
As a global leader in BPO, OP360 has embraced AI as the future of smarter outsourcing. By integrating AI into nearly every aspect of our services, we’re driving unprecedented levels of efficiency. AI Operations enhance agent productivity by:
Optimizing schedules, using AI analysis of past data to forecast work volumes, and providing the right number of agents
Intelligently routing customers to the agent who can best help with their issue
Speeding up interactions by making it easier to resolve customer questions and issues
Speeding up all business processes, making the entire customer service experience faster and more satisfying
Global brands rely on OP360
With a robust suite of AI-powered technologies and a highly skilled talent pool, OP360 is your perfect partner for scaling your business rapidly—without compromising the personal touch that sets you apart. Discover how our outsourcing can drive the next stage of your company’s growth.
OP360 in Action
Check out this case study that shows how a leading brand utilized OP360’s rapid data research to expand.
Better-sizing BPOs
Download our free e-book and learn about the next generation of BPOs and how they’re changing the game.
Smarter Analytics with AI
How artificial intelligence can give you better insights on every aspect of your business.
