Glossary

Helpful A-Z glossary listing key terms, acronyms and their definitions.

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U

UCD

Unavailable Time

Unified Commerce

Uniform Call Distributor (UCD)

Universal Agent

Up-selling

Username

Utilization

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition.

The Ultimate Guide to Elevating Your Customer Experience

Discover how the powerful blend of AI and human expertise revolutionizes engagement, boosts revenue, and keeps you steps ahead of the competition. Download it now!