The company’s customer service team in Colombia claims honors at the 2024 IBAs
BARRANQUILLA, COLOMBIA (August 28, 2024) — Leading provider of outsourcing solutions, OfficePartners360 (OP360) has won a Bronze Stevie® Award for Customer Service Team of the Year at The 21st Annual International Business Awards, demonstrating excellence in customer experience.
This achievement builds upon OP360’s win in the same category at the 2022 IBAs. This year, the company is recognized for the impressive performance of its Colombia team in a Fortune 500 client’s competitive pilot program. Results include:
- Highest CSAT scores, response time, and volume handled per agent against other participating BPO companies
- Lowest percentage use of loyalty point giveaways and appeasements
- 100% attendance during critical sale periods, handling over 300% of standard volume
Impressed by such results, the client expanded its partnership with OP360.
“From the front lines to the back office, our teams in Colombia and across the globe are dedicated to delivering exceptional customer experiences every day, always going beyond what our clients need,” said Tim Boylan, Founder and CEO at OP360. “I couldn’t be prouder and more grateful to work with them in driving our mission forward.”
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and nonprofit, large and small—are eligible to submit nominations. The 2024 IBAs received 3,600 entries from organizations in 62 nations and territories.
This recognition adds to OP360’s growing list of awards, reinforcing its position as a leader in outsourcing solutions, delivering real value to its clients.
For more information about OP360, visit us at www.OP360.com
About OP360
OfficePartners360 (“OP360”) was founded in 2006 by experienced entrepreneurs as a relationships-first workforce partner. Today, OP360 is a leading provider of operational solutions, specializing in delivering tech-driven strategies and solutions that enhance business performance, which include customer support, back-office support, and content moderation. With a focus on innovation and excellence, OP360 empowers both its skilled agents and partner organizations, which range from mid-size corporations to Fortune 500 firms, to achieve their operational goals and drive sustainable growth, creating a better way to outsource.
About the Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, the Stevie Awards for Technology Excellence, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
