Game Development Industry Outsourcing Services
Grow Your Company & Improve Your Customer's Gaming Experience
Providing safe, innovative, and seamless digital experiences for customers, players and online gaming communities.
The gaming sector has shown consistent growth, with a projected market value of $268.8 billion by 2025, a 50% increase from its 2021 value, according to a Statista report. In-game purchases are anticipated to reach $74 million globally by the same year.
These optimistic projections underscore the importance of gaming customer service, an often-overlooked facet of the industry. Gamers, known for their vocal and engaged nature, frequent numerous forums dedicated to various games. Therefore, delivering satisfactory customer service is imperative for game developers to maintain a positive relationship with this enthusiastic demographic.
How many gamers are you losing to subpar customer service?
Outsourcing Solutions for Gaming Development
Gamers frequently encounter glitches that have the potential to disrupt and diminish their overall gaming experience. These disruptions may manifest as visual anomalies, technical hiccups, or gameplay inconsistencies. The frustration a user feels from encountering glitches is not confined to the interruption of gameplay; it can make someone not like playing your game anymore and will ruin the experience for the user.
All of these issues can lead to costly drop in user engagement and company profits, poor brand reputation, and an increase in headaches and long nights for your in-house team.
When you outsource game development to OP360, we can tailor our gaming BPO outsourcing solution to fit your company’s needs. Beyond the launch of your game, OP360 extends an extra hand of ongoing support. Post-launch services, updates, social media outsourcing and additional support ensure that your game remains not just a product but a living, thriving entity in the ever-evolving world of gaming.
End-to-End Gaming BPO Services
- Player tech support
- Platform support
- Game QA & testing
- Hardware testing & validation
- Digital player
- Omni-channel support (voice, email, chat, SMS, social, in-app messaging, in-game chat)
- Billing and subscription support
- Content moderation
- Community moderation and support
- Live video, audio, streaming, chat review & moderation
- Account takeover recovery fake postings & reviews
- Ad review & classification policy
- Research & analysis
- Audio transcription
- Text, image, video annotation
- Data collection
- 2D to 3D to VR geospatial tagging
- Data entry, cleansing, aggregation & cataloging
- ID verification
- Detecting and preventing fraud
- Advisory and investigative services for fraud
- eSports integrity
- In-game marketplace integrity know-your-transaction digital asset screening
- Subscription management, payments & renewals
Powering Industry Giants
Trusted customer support partner of leading brands
What Are the Benefits of Gaming Development Outsourcing?
Comprehensive service spectrum
When it comes to gaming account BPO, OP360 sets the industry standard. Our team becomes an extension of your staff, managing core (game art outsourcing) and non-core functions (gaming customer services outsourcing), so your game not only looks great but remains glitch-free.
Additionally, we contribute to back-office operations by handling administrative tasks, and providing support for live operations, community management, game art outsourcing and animation production, sound design, market research, and sales and marketing.
Flexibility and scalability for dynamic projects
Recognizing the dynamic nature of game development, OP360 offers unparalleled flexibility and scalability. Gaming projects often evolve, and our commitment to adaptability allows for seamless adjustments to changing requirements.
Whether it's scaling up resources to meet surges in workload or pivoting directions based on project evolution, gaming project outsourcing and game development outsourcing with OP360 is the cost-effective secret weapon you need to stay ahead of the competition.
Clarity and security in contracts
The legal and contractual landscape of outsourcing can be a potential minefield, but OP360 prioritizes clarity and security. Contracts are meticulously crafted, addressing critical aspects such as project timelines, deliverables, and the safeguarding of intellectual property rights.
Our commitment to transparency ensures a solid foundation for a trusting and enduring partnership between your business’s team and our team across the U.S., Colombia, Philippines, and India.
Level Up Your Gaming Business Now
Don’t lose engagement and get left behind. Gamers have vast online communities on almost every platform. From Reddit to Facebook, gamers form support groups, and discussion forums can help make or break the reputation of game studios and their titles. OP360 can ensure your audience is engaged and keep your glitches low.
Connect with OP360 today to learn more about our gaming account BPO and gaming customer service outsourcing. As the industry marches forward, the strategic integration of gaming and entertainment outsourcing services are set to play a pivotal role in shaping the next generation of gaming experiences.
