Contract staffing 101: A simple guide
Many business owners are more likely to optimize their earnings in today’s business environment. They desire to manage their working time properly to contribute to
June 9, 2023
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
6 quick steps to handle customer complaints
As a business owner, you should know that no matter how you set up your business perfectly, there’s always a chance that you will receive
June 7, 2023
Outsource to India: 5 reasons India is a global outsourcing hub
India is among the biggest outsourcing hubs in the global market. With the huge demand for cost reduction and higher profitability, outsourcing has become prominent
June 5, 2023
5 omnichannel retail trends you should adopt this 2023
Consumer spending decreased in 2022 due to rising inflation, cost of living, and pandemic-related supply chain problems. In fact, Morning Consult revealed a 4.3% decrease
June 3, 2023
Building the code of tomorrow: Ethical AI in business
Artificial intelligence (AI) is cementing its relevance in various industries. With its multiple advantages, businesses from all sectors aim to utilize this innovation to their
June 1, 2023
Why outsource to Colombia?
Outsourcing has become standard practice for companies for decades. The industry started way before the 70s and 80s when multinational companies proliferated. This has created
May 31, 2023
A quick guide to outsourcing AI operations
Artificial intelligence (AI) in the commercial scene is a game changer due to its efficiency and capabilities. While the discourse about AI began in the
May 29, 2023
How to overcome customer care challenges
Your customer care department, like other aspects of your business, also faces various challenges daily. As with any challenge, you can overcome them as long
May 27, 2023
Reasons why SEO outsourcing should be a part of your content marketing strategy
Search engine optimization or SEO is a requisite for a successful content marketing strategy online. This includes optimizing your content, improving your organic rankings, and
May 22, 2023
7 ways subscription management facilitates customer lifecycle
Customer loyalty and retention are primarily dependent on subscription management. Businesses must ensure that consumers receive the services they require and that their payments are
May 21, 2023
Mobile commerce: Advantages and disadvantages
Mobile commerce is transforming into a multi-billion dollar industry. With all the advancements made in the realm of mobile technology, online retailers are looking for
May 20, 2023
A guide to dealing with call center attrition
Call center attrition is a significant problem that can be difficult to manage. In many cases, it’s the leading cause of high turnover in call
May 18, 2023
