A guide to dealing with call center attrition
Call center attrition is a significant problem that can be difficult to manage. In many cases, it’s the leading cause of high turnover in call
May 18, 2023
Blog
The latest news and views from our team of thought leaders on Customer Experience, Content Moderation, AI Ops, and Back Office Support.
5 ways to improve your customer billing process
All businesses must manage customer billing properly to maintain a positive relationship with their clients and ensure their finances are in order. However, billing processing
May 16, 2023
Game moderation: Keeping your gaming community safe
In online multiplayer games, a player’s behavior shapes the game’s overall experience. Maintaining your community as safe as possible should be at the top of
May 14, 2023
The role of technology in improving customer satisfaction
Technology is changing the way people interact with businesses and brands. As a result, it’s also changing the way people expect to be treated by
May 13, 2023
Advancing education with AI support
Artificial intelligence is one of the most intriguing technologies of our time. It’s changing how we live and work and can potentially transform education as
May 11, 2023
A guide to quality assurance audit and its benefits
Every company thrives in providing its customers with the highest quality of products and services. A crucial part of this is continuous enhancements to improve
May 9, 2023
The basics of lead enrichment and its advantages
B2B sales can be challenging, especially since company data can easily change over time. As of now, you might be familiar with scenarios of bounced-back
May 7, 2023
6 reasons to hire an AI developer for your business
Artificial Intelligence (AI) fundamentally alters how organizations run by automating repetitive work and offering insights into consumer behavior in today’s digital world. It does have
May 5, 2023
7 major benefits of offshoring project management
To effectively handle various projects, businesses need to master efficient project management. These days, businesses offshore their project management functions with the aim of effectively
May 3, 2023
8 best lead generation tools for boosting profitability in 2023
Finding, nurturing, and converting leads into paying customers are among the top priorities of any business. Converting a lead into a paying customer can be
May 2, 2023
Outsourcing recruitment: A closer look at RPO
Recruitment process outsourcing (RPO) has gained popularity in recent years. One of the reasons for the popularity of outsourcing recruitment is the Great Rehire. This
May 1, 2023
Why data aggregation matters for your business
Due to the advancement of technology, information can be obtained and aggregated at an unprecedented rate. This presents a greater opportunity for businesses to benefit
April 28, 2023
