India is among the biggest outsourcing hubs in the global market. With the huge demand for cost reduction and higher profitability, outsourcing has become prominent
Consumer spending decreased in 2022 due to rising inflation, cost of living, and pandemic-related supply chain problems. In fact, Morning Consult revealed a 4.3% decrease
Artificial intelligence (AI) is cementing its relevance in various industries. With its multiple advantages, businesses from all sectors aim to utilize this innovation to their
Outsourcing has become standard practice for companies for decades. The industry started way before the 70s and 80s when multinational companies proliferated. This has created
Artificial intelligence (AI) in the commercial scene is a game changer due to its efficiency and capabilities. While the discourse about AI began in the
Your customer care department, like other aspects of your business, also faces various challenges daily. As with any challenge, you can overcome them as long
Search engine optimization or SEO is a requisite for a successful content marketing strategy online. This includes optimizing your content, improving your organic rankings, and
Customer loyalty and retention are primarily dependent on subscription management. Businesses must ensure that consumers receive the services they require and that their payments are
Mobile commerce is transforming into a multi-billion dollar industry. With all the advancements made in the realm of mobile technology, online retailers are looking for
Call center attrition is a significant problem that can be difficult to manage. In many cases, it’s the leading cause of high turnover in call
All businesses must manage customer billing properly to maintain a positive relationship with their clients and ensure their finances are in order. However, billing processing
In online multiplayer games, a player’s behavior shapes the game’s overall experience. Maintaining your community as safe as possible should be at the top of
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